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Swedish and Finnish speaking Customer Support Advisor
Job summary
A customer service company in Portugal is seeking a Swedish and Finnish speaking Customer Support Advisor. The role involves managing breakdown cases across Europe and requires strong communication skills. Ideal candidates will have customer service experience and the flexibility to work 24/7 shifts. The company supports relocation and offers various benefits including a meal card and shift allowances.
Benefits
Qualifications
- Fluency/conversational skills in Swedish, Finnish, and English are required.
- Previous experience in a customer service role is desirable.
- Ability to work evening and night shifts, as well as weekends.
Responsibilities
- Manage breakdown cases all over Europe.
- Communicate with customers to understand their needs.
- Partner with colleagues to find the best solutions.
Skills
Your responsibility will include:
- Manage breakdown cases all over Europe
- Partner with your colleagues and other departments to find the best solution
- Communicate with customers understanding their needs and follow defined breakdown processes
- Other ad hoc tasks
About you:
You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritize tasks and have great time-management. The role is 24/7 so you will need to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance etc. If you move from abroad, the company will support with relocation by covering the accommodation for the first month.
Profile:
- You have fluency/conversational skills in Swedish, Finnish and English
- Previous experience in a customer service role is desirable
- Great communication skills and team spirit
- You are based in Ghent, Belgium or open to relocate (relocation package offered)
To apply, please send your CV in English and in Word format to Thomas.
Languagematters is acting as an employment agency in relation to this vacancy.
We are an equal opportunities employer and welcome applications from all qualified candidates.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.