Workplace Solutions - Customer Service Analyst (French Speaking)

JPMorganChase; Lisboa; On-site; EUR 28,000 - 38,000; Full time

Job summary

A global financial services firm in Lisbon is seeking a French-speaking Customer Service Analyst to provide top-tier client support. The role emphasizes effective communication and problem resolution, ensuring a positive customer experience. Candidates should have a strong service orientation and a relevant degree or experience. This position is ideal for individuals passionate about delivering exceptional service and eager to develop their skills.

Qualifications

• Excellent communication in French and English.
• High degree of discretion and judgement required.
• Passion for learning and self-development.

Responsibilities

• Provide exceptional customer service as first point of contact.
• Communicate with customers via phone and email.
• Interact with other areas of the company to resolve queries.
• Identify and recommend improvements within the Service Desk.

Skills

Excellent customer service skills in telephone and email etiquette through French

Client focus

Interpersonal skills

Proactivity

Empathetic

Education

University degree in Economics, Finance or equivalent work experience

Job description

Workplace Solutions - Customer Service Analyst (French Speaking)

Workplace Solutions is a tech and service-based offering, created to empower teams to easily navigate their workplace incentives with confidence. Our intuitive solutions help to attract and keep talented people.

As a Customer Service Analyst in JP Morgan Workplace Solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Acts as the first point of contact for JP Morgan Workplace Solutions, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
• Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with high quality responses.
• Interacts with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc).
• Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs.
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
• Handles challenging conversations including complaints when necessary.

Required Qualifications, Capabilities And Skills

• Excellent customer service skills in telephone and email etiquette through French.
• Client focus, interpersonal skills and ability to network.
• Proactivity and continuous improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.

Preferred Qualifications, Capabilities And Skills

• University degree in Economics, Finance or equivalent work experience desired.
• Experience in Customer Service role, preferably in the Financial Services.
• Excellent communicator.
• Empathetic and problem solver, passion for learning and self development.
• Other languages are also advantageous.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.