Windows System Administration & Application Support

Decskill; Almada; Presencial; EUR 32 000 - 46 000; Tempo integral

Resumo da oferta

Decskill is growing and looking for talented professionals in IT Application Support in Portugal. The role focuses on incident handling, monitoring, and release coordination across cross-functional teams to ensure stable and scalable applications.

We value resilience, teamwork, and a client-focused mindset, with opportunities to develop in a global context across national and international projects.

Qualificações

• Experience in IT Application Support.
• abbr: English text not shortened

Responsabilidades

• User & Incident Support – Receive, triage, and resolve incidents and service requests for business users.
• Monitoring & Alerting – Monitor health, perform health checks, and address performance issues with Dynatrace-like tools.
• Release & Change Management – Prepare environments, support releases and deployments.
• Post-Incident Reviews – Participate in RCA and implement preventive actions.
• Knowledge Management – Maintain technical docs, FAQs, and guides.
• Collaboration – Work with cross-functional teams to ensure service stability.
• Process Improvement – Identify opportunities to improve support processes and tooling.

Conhecimentos

IT Application Support

SQL

Windows Admin

Ansible

Cloud Fundamentals

English Proficiency

ITIL Certification

Resilience

Teamwork

Client Focus

Ferramentas

Dynatrace

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Windows System Administration & Application Support !

Responsabilities:

• User & Incident Support – Receive, triage, and resolve incidents, service requests, and problem tickets. Communicate status updates and workarounds to business users.
• Monitoring & Alerting – Monitor application health, contribute to health checks and alerting, and proactively identify performance degradation using tools such as Dynatrace, New Relic, or Prometheus.
• Release & Change Management – Prepare pre-production and production environments, support application releases and change implementations, and coordinate deployment activities.
• Post-Incident Reviews – Participate in post-mortem reviews, document root cause analyses (RCA), and recommend preventive and corrective actions.
• Knowledge Management – Create, maintain, and continuously improve technical documentation, knowledge base articles, FAQs, and how-to guides.
• Collaboration – Work closely with Application Support, Development, Cloud Operations, Infrastructure, and other cross-functional teams to ensure service stability and continuous improvement.
• Process Improvement – Identify opportunities to improve support processes, automation, monitoring, and operational tooling through metrics-driven initiatives.

Requirements:

• Experience in IT Application Support.
• Proficient in SQL.
• Proficient in Windows administration.
• Proficient in automation with Ansible. (Big Plus)
• Proficient in application monitoring using Dynatrace. (Plus)
• Proficient understanding of Cloud Fundamentals.
• Strong behavioral competencies, including resilience, teamwork, and client focus.
• Innovative and transformational mindset.
• ITIL Certification.
• Good command of English (written and spoken).

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.