Cloud Support Infrastructure Expert

Decskill; Portugal; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Decskill is seeking a Cloud Support Infrastructure Expert to join our IT operations in Portugal. You will provide production support for the WM IT Data Platform, handle L1/L2 incidents, and participate in a 24/7 rotation to meet SLA targets.

The role involves monitoring, troubleshooting across Linux environments, automating with Ansible and Terraform, and contributing to DR readiness and continuous improvement. Strong English and collaboration are essential.

Qualificações

• Strong Linux administration, CLI and Shell scripting.
• Proficiency in Python and/or Bash scripting.
• Experience with PL/SQL.
• Knowledge of Dynatrace and Kubernetes.
• Experience with Docker and Ansible.
• Experience with Terraform and CI/CD tools.
• Experience with public cloud platforms (IBM Cloud, AWS, Azure).
• Familiarity with ITIL practices and incident management.
• Experience in banking or core banking environments.
• Strong troubleshooting and production support skills.
• Excellent communication and team collaboration.

Responsabilidades

• Provide production support for WM IT Data Platform applications and tools.
• Handle L1/L2 incidents and service requests in a production environment.
• Participate in a 24/7 support rotation, including shifts, on-call, weekends, and public holidays.
• Meet defined SLA/SLO targets for incidents and service requests.
• Escalate risks, critical issues, and management concerns promptly.
• Monitor application health, service availability, and performance.
• Analyze logs across systems to identify and resolve issues.
• Troubleshoot across Linux environments and banking apps.
• Drive continuous service improvements for reliability and availability.
• Create and maintain support documentation and knowledge articles.
• Train and mentor teams on Ansible, Docker, and Kubernetes.
• Participate in Disaster Recovery and Live Play activities.
• Support business continuity and production readiness initiatives.
• Collaborate with development and global APS teams for stability.
• Contribute to operational excellence and MTTR/MTTD reduction.

Conhecimentos

Linux administration

Shell scripting

Python

Bash scripting

PL/SQL

Kubernetes

Docker

Ansible

Terraform

CI/CD tools

Jenkins/Travis/Concourse

Cloud platforms (IBM AWS Azure)

ITIL practices

Monitoring/log analysis

L1/L2 support

Troubleshooting

Formação académica

Bachelor or equivalent in IT or related field

Ferramentas

Dynatrace

K8s

Terraform

Ansible

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Cloud Support Infrastructure Expert!

Responsabilities

Application Production Support

• Provide production support for WM IT Data Platform applications and tools.
• Handle L1/L2 incidents and service requests in a production environment.
• Participate in a 24/7 support rotation, including shifts, on-call, weekends, and public holidays.
• Meet defined SLA/SLO targets for incidents and service requests.
• Escalate risks, critical issues, and management concerns to the divisional lead in a timely manner.

Monitoring & Troubleshooting

• Monitor application health, service availability, and performance.
• Analyze system, middleware, and application logs to identify and resolve issues.
• Perform troubleshooting across Linux-based environments and banking applications.
• Drive continuous service improvements to enhance reliability and availability.

Infrastructure Automation

• Develop and maintain Ansible playbooks.
• Build and maintain Terraform scripts for infrastructure provisioning and deployments.
• Automate operational tasks, configurations, and deployment processes.

Knowledge Management

• Create, review, and maintain application support documentation and knowledge articles.
• Participate in and validate knowledge transfer sessions delivered by development teams.
• Train and mentor operations team members on Ansible, Docker, and Kubernetes.

Business Continuity & Disaster Recovery

• Participate in Disaster Recovery (DR) and Live Play activities.
• Support business continuity initiatives and ensure production readiness.
• Work closely with development teams and global APS teams to maintain a stable production environment.
• Contribute to operational excellence and continuous improvement initiatives.
• Help reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Support production readiness, compliance, and operational risk mitigation.

Requirements

• Strong knowledge of Linux administration, CLI, and Shell Scripting.
• Proficiency in Python and/or Bash scripting.
• Experience with PL/SQL.
• Knowledge of Dynatrace.
• Experience with Kubernetes (K8s).
• Experience with Docker.
• Strong knowledge of Ansible.
• Experience with Terraform.
• Familiarity with CI/CD tools such as Jenkins, Travis, or Concourse.
• Experience with public cloud platforms (IBM Cloud, AWS, or Azure).
• Knowledge of ITIL practices.
• Experience with application monitoring and log analysis.
• Experience providing L1/L2 application support.
• Experience in a banking or core banking environment.
• Strong troubleshooting experience in production environments.
• Experience with infrastructure automation and deployment processes.
• Experience supporting high-availability, mission-critical systems.
• Strong analytical and problem-solving skills.
• Effective communication and escalation management.
• Team player with strong collaboration skills.
• Ability to work under pressure in a fast-paced production environment.
• Strong organizational skills and attention to detail.
• Willingness to work in shifts, on-call rotations, weekends, and public holidays.
• Continuous improvement mindset with a focus on service quality and operational excellence.
• Good level of english.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context (if applicable)
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.