Wholesale Voice Manager

Go4Mobility; Lisboa; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Welcoming Workplace

Hybrid work model

Professional Development

Wellness Activities

Job summary

Go4Mobility is seeking a commercially driven Wholesale SMS Manager to lead a portfolio of international Wholesale SMS customers. The role combines market knowledge, relationship management, and negotiation to drive revenue and profitability.

You will collaborate with Routing, NOC, Operations, and Finance to optimise traffic, pricing and agreements, while representing the company at international events and with carriers.

Qualifications

• 3–5 years in Account Management, Sales or BD.
• Experience in Wholesale SMS or A2P messaging is highly desirable.
• Proven track record with international clients and B2B negotiations.
• Knowledge of A2P SMS, SMPP, DLRs, Sender IDs, Routing is a strong advantage.

Responsibilities

• Manage and grow a portfolio of Wholesale SMS customers.
• Identify growth opportunities via upselling and share of wallet.
• Negotiate pricing, traffic volumes, routing strategies and commercial terms.
• Build and maintain relationships with carriers, operators, aggregators and partners.
• Monitor traffic, pricing, margins and route quality; identify churn risks.

Skills

Account Management

Sales

Business Development

A2P SMS

Carrier Relations

International Travel

Tools

SMPP

DLRs

Sender IDs

Routing

Job description

ABOUT US

At Go4Mobility, we are your trusted partner for Digital Mobile Solutions. As a leading technology company, we specialize in multichannel digital communication and messaging services, helping businesses enhance customer engagement through innovative, scalable, and reliable solutions. We are looking for a commercially driven Wholesale SMS Manager who can combine market knowledge, relationship management, negotiation skills, and a solid understanding of the Wholesale Voice ecosystem.

RESPONSIBILITIES

• Manage and grow a portfolio of Wholesale SMS customers.
• Identify opportunities for growth through upselling, cross-selling, and increasing share of wallet.
• Negotiate pricing, traffic volumes, routing strategies, and commercial agreements, ensuring competitiveness and profitability.
• Develop and maintain strong relationships with carriers, telecom operators, aggregators, resellers, and international partners.
• Monitor traffic performance, pricing, margins, routing, and route quality.
• Identify churn risks and potential traffic declines.
• Conduct business reviews with strategic customers.
• Collaborate closely with Routing, NOC, Operations, and Finance teams on commercially relevant topics.
• Monitor market trends, regulatory developments, pricing movements, and competitive activity within the international A2P SMS market.
• Represent Go4Mobility at international industry events, building strategic relationships and generating new business opportunities.

QUALIFICATIONS

• 3 to 5 years of experience in Account Management, Sales, or Business Development.
• Experience in Wholesale SMS, A2P Messaging, Telecommunications, CPaaS, Carrier Relations, or Wholesale Services is highly desirable.
• Proven experience managing international clients and conducting B2B negotiations.
• Knowledge of A2P SMS, SMPP, DLRs, Sender IDs, Routing, and SMS Fraud Management is considered a strong advantage.
• Strong relationship-building, negotiation, and business development skills.
• Commercial mindset with a strong focus on revenue growth, profitability, traffic volumes, and customer expansion.
• Analytical, autonomous, and results-oriented profile.
• Professional proficiency in English is required; Spanish or additional languages are a plus.
• Availability for international travel and participation in industry events.
• Availability to work in a hybrid model (2-3 days per week from our Lisbon office)

WHAT WE OFFER

• A Welcoming Workplace: Enjoy our newly renovated office in Alcântara, designed for a dynamic, friendly, and multidisciplinary team.
• Work-Life Balance: We offer a hybrid and flexible work model, respecting both your professional and personal time.
• Professional Development: We are committed to helping you grow and achieve your goals. With our Training Plan, you will find opportunities to enhance your professional skills while pursuing your personal ambitions.
• Wellness Activities.

At Go4Mobility, we believe We Are So Good Together! Join us and be part of a team that values growth, innovation, and collaboration.