White-Glove Leasing Account Manager

MoveSmart Rentals; Porto; A distancia; EUR 29.000 - 32.000; Jornada completa

Descripción de la vacante

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience through the leasing process. You will be the primary contact, keep files moving, and ensure flawless execution from start to finish.

In this role you’ll manage multiple client files, communicate proactively, and maintain clean CRM records. A calm, organized approach under pressure is essential to succeed in a high-volume environment.

Formación

• Must have 3–5+ years of account management experience.
• Ability to manage multiple clients/files simultaneously with consistent follow-up.
• Strong communication skills and confidence handling client issues.
• High process discipline and comfort with a structured CRM workflow.
• Calm under pressure and able to prioritize quickly in a high-volume environment.

Responsabilidades

• Be the owner’s main contact during the leasing process and deliver a white-glove client experience.
• Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays.
• Provide proactive updates so owners always know what’s happening and what comes next.
• Manage time-sensitive items with urgency and strong communication.
• Ensure documentation is collected and tracked properly according to company process.
• Maintain clean CRM records: notes, tasks, follow-ups, and stage movement.
• Escalate issues early when needed and protect client satisfaction through strong judgment.

Conocimientos

Account management

Multi-client management

Communication skills

Process discipline

Calm under pressure

Descripción del empleo

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience through the leasing process. You will be the primary contact, keep files moving, and ensure flawless execution from start to finish.

In this role you’ll manage multiple client files, communicate proactively, and maintain clean CRM records. A calm, organized approach under pressure is essential to succeed in a high-volume environment.