Leasing Account Manager - White-Glove Experience

MoveSmart Rentals; Lisboa; On-site; EUR 29,000 - 32,000; Full time

Benefits offered by this job

Performance-based compensation

Job summary

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience throughout the leasing process. You’ll be the main point of contact, driving execution, gathering information, and coordinating next steps to prevent delays.

Proactive updates and meticulous CRM maintenance are essential for client confidence and smooth transactions. The role rewards strong communication, prioritization under pressure, and the ability to manage multiple files in a fast-paced environment.

Qualifications

• 3–5+ years of account management experience.
• Proven ability to manage multiple clients/files with consistent follow-up.
• Strong communication skills and confidence handling client issues.
• High process discipline and comfort with a structured CRM workflow.
• Calm under pressure and able to prioritize fast in a high-volume environment.

Responsibilities

• Be the owner’s main point of contact during leasing and deliver a white-glove experience.
• Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays.
• Provide proactive updates so owners know what’s happening and what comes next.
• Manage time-sensitive items with urgency and strong communication.
• Ensure documentation is collected and tracked according to company process.
• Maintain clean CRM records: notes, tasks, follow-ups, and stage movement.
• Escalate issues early to protect client satisfaction with sound judgment.

Skills

Account management

Multi-client management

Communication skills

Process discipline

Prioritization under pressure

Tools

AI tools familiarity

Job description

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience throughout the leasing process. You’ll be the main point of contact, driving execution, gathering information, and coordinating next steps to prevent delays.

Proactive updates and meticulous CRM maintenance are essential for client confidence and smooth transactions. The role rewards strong communication, prioritization under pressure, and the ability to manage multiple files in a fast-paced environment.