VIP Client Success Specialist - iGaming

Risk Inc

Viseu

On-site

EUR 32,000 - 43,000

Full time

7 days ago

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Benefits offered by this job

Mental Health Support

Language Courses

Home Office Setup Assistance

Massage

Job summary

RISK inc, an international iGaming company, is seeking a VIP account manager in Portugal. You will communicate with high-value clients across messengers, live chat, email, and phone, and craft activation plans to drive ongoing retention.

Fluency in Ukrainian and Portuguese is required. Prior iGaming retention experience is a plus; you will handle significant wins/losses and resolve deposit issues, working with the team to improve customer experience.

Qualifications

Languages: fluent Ukrainian and Portuguese (written and spoken).
Hands-on iGaming retention or VIP experience is a plus.
Typing speed 200+ words per minute; able to handle 5–10 chats simultaneously.
Strong problem-solving skills for conflicts and demanding clients.

Responsibilities

Communicate with VIP clients across messengers, live chats, email, and phone calls
Analyze client accounts and create an activation plan for each client
Monitor client activity daily and work on reactivation
Handle significant wins and losses of VIP and pre-VIP clients
Resolve issues with failed deposits and withdrawals
Analyze client complaints and suggestions, and look for ways to improve customer experience
Collaborate closely with the team: elevate product issues via tickets and follow up on their progress