VIP Manager (Relocation to Cyprus)

HiGaming; Portugal; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Lunch provided by the company

Gym access and sports classes

Language classes

Private medical insurance

24 working days of paid annual leave

Extra free sick leaves

Job summary

HiGaming is seeking a Portuguese-speaking VIP Manager to build and maintain relationships with the company’s most valuable players in the iGaming market.

You will deliver a personalized, premium experience across multiple channels, design retention strategies, and collaborate with marketing to craft exclusive promotions and events.

This role emphasizes hospitality, data-driven insights, and high-touch service to maximize lifetime value and loyalty.

Qualifications

• Experience in VIP account management, preferably within iGaming or similar customer-focused industry.
• Strong interpersonal and communication skills to build trust and rapport quickly.
• Sales and negotiation abilities with a customer-centric mindset.
• Ability to analyze data and player behavior to identify opportunities for engagement and growth.
• Flexible, proactive, and able to thrive in a fast-paced, competitive environment.

Responsibilities

• Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
• Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management.

Skills

VIP account management

Interpersonal skills

Sales and negotiation

Data analysis

Adaptability

Job description

We are looking for a Portuguese-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalized, premium experience that fosters loyalty, increases retention, and maximizes lifetime value.

Key Responsibilities

• Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
• Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management.

Requirements

• Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
• Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
• Sales and negotiation abilities with a customer-centric mindset.
• Ability to analyze data and player behavior to identify opportunities for engagement and growth.
• Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
• Fluency in English
• Fluency in Portuguese
• A healthy, friendly work atmosphere
• Lunch provided by the company
• Coffee, fruit, and snacks in the office
• Gym access and sports classes
• Language classes
• Basic and private medical insurance
• Employment in accordance with Cypriot law
• 24 working days of paid annual leave
• An extra free sick leaves from the company