VIP Agent

Risk Inc.; Lisboa; On-site; EUR 22,000 - 38,000; Full time

Benefits offered by this job

Children Allowance

Mental Health Support

Sport Activities

Language Courses

Automotive Services

Veterinary Services

Home Office Setup Assistance

Dental Services

Books and Stationery

Training Compensation

Massage

Job summary

RISK inc is seeking a VIP account management professional to engage Ukrainian and Portuguese-speaking clients, retaining and reactivating high-potential customers in our iGaming operations.

You will manage communications across channels, analyze accounts, and resolve deposit/withdrawal issues while collaborating with product teams to improve the customer experience.

Qualifications

• Languages: Ukrainian and Portuguese, fluent communication in writing and speaking.
• Hands-on iGaming retention or VIP account management experience is a plus.
• Strong problem-solving skills for conflicts, losses, and demanding clients.
• Excellent written and verbal communication, fast typing (200+ CPM).

Responsibilities

• Communicate with VIP clients across messengers, live chat, email, and phone.
• Analyze client accounts and create activation plans.
• Monitor client activity daily and work on reactivation.
• Handle significant wins and losses of VIP and pre-VIP clients.
• Resolve issues with deposits and withdrawals.
• Analyze client complaints and suggest improvements to the customer experience.
• Collaborate with the team and escalate product issues via tickets.

Skills

Ukrainian

Portuguese

VIP account management

Retention

Communication

Typing speed

Job description

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

What you will do:

• Communicate with VIP clients across messengers, live chats, email, and phone calls

• Analyze client accounts and create an individual activation plan for each client

• Monitor client activity daily and work on reactivation

• Handle significant wins and losses of VIP and pre-VIP clients

• Resolve issues with failed deposits and withdrawals

• Analyze client complaints and suggestions, and look for ways to improve customer experience

• Collaborate closely with the team: escalate product issues via tickets and follow up on their progress

What we expect:

• Languages: Ukrainian + Portuguese, both languages at a fluent level, with confident communication both verbally and in writing

• Hands-on iGaming experience in retention, reactivation, or VIP account management will be a plus

• Strong problem-solving skills: conflicts, significant losses, demanding clients

• Excellent written and verbal communication

• Typing speed of 200+ characters per minute, comfortable handling 5-10 chats simultaneously

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.