Vacation Account Manager

Sunkissedgetaways; Porto; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Remote work

Training & onboarding

Support & guidance

Tools & resources

Flexible scheduling

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the reservation process. You will manage client accounts, coordinate reservations, maintain records, and deliver ongoing customer support to ensure smooth vacation planning.

Ideal candidates communicate professionally, stay organized, and research options to tailor solutions to each client’s needs, budgets, and preferences.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication skills

Customer service

Organization

Time management

Attention to detail

Records management

Research skills

Professional communication

Basic IT skills

Learning agility

Multitasking

Deadline management

Self-motivation

Independence

Reliability

Professionalism

Tools

CRM software

Job description

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.

The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.

Responsibilities

Communicate with clients by phone, email, and virtual platforms

Understand client preferences, requirements, and budgets

Research destinations, accommodations, activities, and available options

Present suitable vacation and reservation options to clients

Assist with reservations and related requests

Maintain accurate client and reservation records

Monitor payments, deadlines, confirmations, and follow-up requirements

Communicate with suppliers and service providers when necessary

Respond to client questions and assist with resolving concerns

Follow up with prospective and existing clients

Maintain organized records within CRM and other company systems

Identify additional services that may be relevant to client needs

Complete administrative and customer-service tasks accurately and on time

Maintain professional communication throughout the client relationship

Qualifications

Strong written and verbal communication skills

Excellent customer service and relationship-building abilities

Strong organizational and time-management skills

Attention to detail and accurate record keeping

Ability to research information and compare available options

Comfortable communicating with clients professionally

Basic computer and digital skills

Ability to learn new software and online platforms

Ability to manage multiple accounts and deadlines

Self-motivated and able to work independently

Reliable, professional, and responsive

Preferred Experience

Experience in any of the following areas is helpful:

• Customer Service
• Sales
• Hospitality
• Reservations
• Administrative Support
• Client Relations
• Account Management

What We Offer

• Remote work environment
• Training and onboarding
• Ongoing guidance and support
• Access to company tools and resources
• Opportunities to develop customer service, sales, and account-management skills
• Flexible scheduling options where applicable