Turkish-Speaking Operations & Customer Expert – Lisbon

Business Intelligence Sales Consultants; Lisboa; Presencial; EUR 12 599 - 15 880; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company accommodation included

Meal card

Private health insurance

Holiday bonuses

Relocation assistance

Resumo da oferta

Business Intelligence Sales Consultants is seeking an Operations Customer Expert to support SMBs in Lisbon, Portugal. You will handle customer inquiries via chat, email, and phone, specializing in Turkish-speaking clients and guiding them through pre- and post-sales processes.

You will help optimize advertising campaigns, troubleshoot issues, and ensure high CSAT while working in a fast-paced international environment.

Qualificações

• Turkish language at native or fluent level.
• English at minimum C1 level.

Responsabilidades

• Provide exceptional customer support via chat, email, and phone.
• Assist Turkish-speaking SMB clients with advertising products and platform-related questions.
• Deliver both pre-sales and post-sales support.
• Help customers optimise their advertising campaigns and achieve better business results.
• Troubleshoot technical and account-related issues.
• Maintain high CSAT scores through professional and empathetic service.
• Educate customers on self-service advertising tools and best practices.
• Handle confidential customer information responsibly.
• Resolve customer concerns efficiently while maintaining a positive customer experience.

Conhecimentos

Turkish

English

Customer service

Problem solving

Teamwork

Descrição da oferta de emprego

Business Intelligence Sales Consultants is seeking an Operations Customer Expert to support SMBs in Lisbon, Portugal. You will handle customer inquiries via chat, email, and phone, specializing in Turkish-speaking clients and guiding them through pre- and post-sales processes.

You will help optimize advertising campaigns, troubleshoot issues, and ensure high CSAT while working in a fast-paced international environment.