Junior Turkish Speaking Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training provided over 15 working

Work in a dynamic and collaborative

Resumo da oferta

Cross Border Talents is seeking a multilingual Customer Support Specialist to assist SMB clients across chat, email and phone in Turkish and English. You will resolve inquiries, provide pre- and post-sales help, and guide users through our platform with a proactive, service-driven approach.

Ideal candidates communicate clearly, manage multiple channels, and collaborate with internal teams to ensure swift resolution and a superior user experience. Training is provided.

Qualificações

• Fluent Turkish speaker with strong command of English (B2).
• Excellent communication and problem-solving skills.
• Ability to handle multiple channels of communication (chat, email, phone).
• Strong customer service focus with the ability to manage and resolve client queries.
• Proactive approach to identifying client needs and improving their experience with the platform.

Responsabilidades

• Provide high-quality support to SMB clients across chat, email, and phone in Turkish and English.
• Make outbound calls for email inquiries and when necessary for chat, ensuring timely resolution.
• Offer pre- and post-sales support for self-service products.
• Guide clients through product and tool usage to enhance their experience.
• Identify trends and recurring problems affecting SMB clients and propose solutions.
• Collaborate with internal teams to resolve client issues quickly and efficiently.

Conhecimentos

Turkish fluency

English proficiency (B2)

Communication skills

Multi-channel support

Customer service focus

Problem solving

Descrição da oferta de emprego

Key Responsibilities:

• Provide high-quality support to SMB clients across multiple channels (chat, email, and phone) in both Turkish and English.


• Make outbound calls for email inquiries and when necessary for chat, ensuring timely and effective query resolution.


• Offer pre- and post-sales support for self-service products.


• Guide clients through product and tool usage to enhance their experience.


• Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.


• Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements:

• Fluent Turkish speaker with a strong command of English (B2).


• Excellent communication and problem-solving skills.


• Ability to handle multiple channels of communication (chat, email, phone).


• Strong customer service focus with the ability to manage and resolve client queries.


• Proactive approach to identifying client needs and improving their experience with the platform.

Benefits:

• Full training provided over 15 working days.


• Work in a dynamic and collaborative environment.