Turkish Speaking Customer Advisor

Ignite; Cascais; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Daily meal allowances

Paid training

Travel reimbursement

Housing support

Job summary

Ignite in Lisbon is seeking a Turkish-speaking Customer Support Advisor to guide users and partners through profiles, advertising setups, and inquiries. This on-site role includes thorough paid training and a rotating 40-hour schedule.

Fluent Turkish (C1/C2) and English (B2) are required, with valid Portuguese residency or EU citizenship. Competitive base pay and relocation assistance are provided.

Qualifications

• Language proficiency: Turkish native or advanced (C1/C2) and English (minimum B2) for training and internal communication.
• Work authorization: Portuguese residency card or EU citizenship at time of application.
• Education: High school diploma or recognized equivalent.
• Technical literacy: comfortable multitasking across multiple displays and office suites.
• Schedule adaptability: rotating timetable in a fast-moving environment.

Responsibilities

• Provide multichannel support in Turkish for users and SME clients on account configuration and feature usage.
• Counsel clients on optimizing advertising campaigns and digital presence on the platform.
• Investigate and resolve user issues with empathy and efficiency.
• Maintain high CSAT scores while following internal quality guidelines and procedures.
• Collaborate with supervisors and peers to improve user experience and workflows.

Skills

Turkish language proficiency

English proficiency

Work authorization in Portugal

Adaptability

Multitasking

Education

High school diploma or equivalent

Job description

Job Title: Turkish-Speaking Customer Support Advisor

Location: Lisbon, Portugal (On-site Workspace)

Project: Premium Global Social Media & Advertising Initiative

Employment Type: Full-Time, Rotational Schedule

Role Overview

Do you possess a natural flair for communication and a genuine drive to assist others? Are you eager to launch an inspiring international career in the sunny, dynamic capital of Lisbon? We are actively searching for a fluent, energetic Turkish speaker to join our diverse team as a Customer Support Advisor for one of the world's premier technology and social media leaders.

In this role, you will act as the principal ambassador for a globally renowned platform, guiding individual users and corporate partners through profile management, advertising setups, and general inquiries. No prior industry experience? Not an issue at all! We provide thorough, fully paid foundational training to ensure you are completely prepared for success from your very first day.

Key Responsibilities & Daily Duties

• Multichannel Support: Deliver exceptional written and verbal assistance to Turkish-speaking community members regarding account configuration, feature functionality, and technical troubleshooting.

• Business Guidance: Counsel small and medium-sized enterprise clients on optimizing their commercial advertising campaigns and digital presence across the platform.

• Analytical Problem Solving: Investigate, diagnose, and resolve user challenges with empathy, operational speed, and a dedicated solution-oriented mindset.

• Quality Standards: Maintain high customer satisfaction (CSAT) scores while consistently adhering to internal quality guidelines and operating procedures.

• Team Collaboration: Work closely with supervisors and international peers to continuously elevate the overall user experience and workflow efficiency.

Candidate Profile & Prerequisites

Essential Qualifications:

• Language Proficiency: Native or advanced fluent command (C1/C2 level) of Turkish, paired with a solid working proficiency in English (minimum B2 level) for training sessions and internal communication.

• Work Authorization: Must hold a valid Portuguese Residency Card (Título de Residência) or official EU citizenship at the time of application. (Applications without verified working rights for Portugal cannot be processed).

• Education & Background: High school diploma or recognized equivalent. Previous experience in customer service, help desks, or call center operations is a welcome bonus but not mandatory.

• Technical Literacy: Comfortable multitasking across multiple display screens, digital platforms, and standard office productivity suites.

• Schedule Adaptability: Ability to thrive within a fast-moving operational environment operating under a rotating timetable.

Working Hours & Shift Structure

• Weekly Commitment: 5 days per week, 8 hours per shift (totaling 40 hours weekly).

• Timeframe Availability: Rotational shifts operating Monday through Sunday between the hours of 07:00 and 00:00 (Midnight).

• Rest Days: Rotating days off distributed evenly to ensure a healthy work-life balance across the team.

Compensation & Financial Package

• Base Remuneration: €1,423 gross per month (distributed across 12 annual payments).

• Incentives & Perks: Variable performance bonuses, daily meal allowances, and comprehensive paid training starting immediately upon hire.

Relocation Assistance (For Candidates Moving to Lisbon from Other Portuguese Regions)

We want to make your transition to the capital as smooth as possible! If you are currently residing outside of Lisbon within Portugal, you will benefit from:

• Travel Reimbursement: Complete refund of your initial transit ticket to Lisbon.

• Housing Support: A private bedroom located within a fully furnished, shared company apartment (with utilities included) to help you settle in without the stress of house hunting.

Why Partner With Us?

• Career Growth: We love to promote from within! This project offers robust career progression pathways into Quality Assurance (QA), Team Leadership, Corporate Training, or Specialized Account Support.

• Multicultural Workplace: Collaborate daily with colleagues representing over 80 nationalities inside a contemporary, state-of-the-art office facility in Lisbon.

• Corporate Culture: Enjoy team-building outings, on-site language classes, themed celebration days, and complimentary fresh fruit and coffee at the office.

• The Lisbon Lifestyle: Immerse yourself in Portugal's incredible culture, surfing, vibrant nightlife, and over 300 days of annual sunshine.