Turkish Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Performance bonuses

Meal allowances

Paid training

Job summary

Ignite in Lisbon, Portugal, seeks a Turkish-speaking Customer Support Advisor for a full-time on-site role with rotational shifts. You will guide Turkish-speaking users and corporate partners through account administration, advertising configurations, and inquiries, with full paid training starting day one.

We offer 40 hours per week, a base of €1,423 gross monthly, plus incentives and daily meal allowances.

Qualifications

• Native or advanced fluent Turkish (C1/C2) with solid English (B2) for coordination and training.
• Valid authorization to work in Portugal (e.g., residência/EU citizenship).
• High school diploma or recognized equivalent.
• Experience in customer service is advantageous but not mandatory.

Responsibilities

• Multichannel support: assist Turkish-speaking platform members with profile management, features, and troubleshooting.
• Corporate advisory: guide SME clients on advertising campaigns and digital footprint.
• Quality Assurance: maintain CSAT while following internal procedures.
• Team synergy: collaborate with supervisors and peers to improve user experience.

Skills

Turkish language

English proficiency

Work eligibility

Education

High school diploma

Job description

Job Title: Turkish-Speaking Customer Support Advisor

Location: Lisbon, Portugal (On-site)

Project: Premium Global Social Media & Advertising Initiative

Employment Type: Full-time, Rotational Shift Schedule

Role Overview

Do you possess a natural talent for communication and a genuine passion for assisting others? Are you eager to launch an exciting international career in the sunny, vibrant capital of Lisbon? We are actively looking for a dynamic, fluent Turkish speaker to join our diverse team as a Customer Support Advisor for one of the world's preeminent technology and social media enterprises.

In this capacity, you will serve as the primary representative for a globally acclaimed platform, guiding individual users and corporate partners through account administration, advertising configurations, and general inquiries. No prior background in the field? No hurdle at all! We provide rigorous, fully paid initial training designed to equip you completely for professional success.

Key Responsibilities & Daily Duties

• Multichannel Support: Deliver exceptional written and verbal assistance to Turkish-speaking platform members concerning profile management, feature functionality, and technical troubleshooting.

• Corporate Advisory: Counsel small and medium-sized enterprise clients on optimizing their commercial advertising campaigns and digital footprint across the ecosystem.

• Analytical Problem Solving: Investigate, diagnose, and resolve customer challenges with empathy, operational speed, and a dedicated solution-focused perspective.

• Quality Assurance: Sustain high customer satisfaction (CSAT) ratings while strictly maintaining internal compliance benchmarks and operational procedures.

• Team Synergy: Cooperate closely with supervisors and international peers to continuously elevate the overall user experience.

Essential Qualifications:

• Language Proficiency: Native or advanced fluent command (C1/C2 level) of Turkish, paired with a solid working proficiency in English (minimum B2 level) for internal coordination and training programs.

• Work Eligibility: Must possess valid authorization to work in Portugal, such as an active Portuguese Residency Card (Título de Residência) or official EU citizenship. (Please note that applications lacking verified working rights for Portugal cannot be processed).

• Education & Background: High school diploma or recognized equivalent. Prior exposure to customer service, support desks, or call center operations is advantageous but not mandatory.

• Technical Literacy: Comfortable multitasking across multiple display screens, digital platforms, and standard office productivity suites.

• Schedule Adaptability: Capability to thrive within a fast-moving operational environment operating under a rotating timetable.

Working Hours & Shift Structure

• Weekly Commitment: 5 days per week, 8 hours per shift (totaling 40 hours weekly).

• Timeframe Availability: Rotational shifts operating Monday through Sunday between the hours of 07:00 and 00:00 (Midnight).

• Rest Days: Rotating days off distributed evenly to ensure a healthy work-life equilibrium across the team.

Compensation & Financial Package

• Base Remuneration: €1,423 gross per month (distributed across 12 annual payments).

• Incentives & Perks: Variable performance bonuses, daily meal allowances, and thorough paid training starting immediately on day one.

Relocation Assistance (For Applicants Relocating to Lisbon from Other Portuguese Regions)

We aim to make your move to the capital as seamless as possible! If you are currently residing outside of Lisbon within Portugal, you will benefit from:

• Travel Refund: Complete reimbursement for your initial transit ticket to Lisbon.

• Housing Support: A private bedroom located within a fully furnished, shared company apartment (with utilities included) to bypass the difficulties of apartment hunting.

Why Partner With Us?

• Advancement Opportunities: We strongly advocate for internal promotion! This project offers clear career progression pathways into Quality Assurance (QA), Team Leadership, Corporate Training, or Specialized Account Support.

• Multicultural Workplace: Collaborate daily with colleagues representing over 80 nationalities inside a contemporary, state-of-the-art office facility in Lisbon.

• Corporate Culture: Take advantage of team-building outings, on-site language classes, themed celebration days, and complimentary fresh fruit and coffee at the workplace.

• The Lisbon Experience: Immerse yourself in Portugal's rich heritage, surfing culture, dynamic nightlife, and over 300 days of annual sunshine.