Turkish Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Performance-based bonuses

Meal allowances

Paid training from day one

Flight/Travel reimbursement

Accommodation assistance

Job summary

Ignite in Lisbon, Portugal, is seeking a Turkish-speaking Customer Support Advisor to handle account management, platform features, and general inquiries. We provide fully paid training to set you up for success.

Responsibilities include assisting Turkish-speaking users, guiding SMBs on ad campaigns, and resolving issues with empathy. Rotational shifts, on-site work, and relocation support are part of the package.

Qualifications

• Language skills: native or fluent Turkish and solid working English (B2).
• Legal documentation: valid Portuguese residency card or EU citizenship.
• Education: high school diploma or equivalent.
• Tech savviness: ability to navigate multiple screens and basic office software.
• Flexibility: rotating schedule in a fast-paced environment.

Responsibilities

• Provide exceptional written and verbal Turkish-speaking support for accounts, platform features, and troubleshooting.
• Guide small to medium businesses on optimizing advertising campaigns and presence on the platform.
• Diagnose, investigate, and resolve customer issues with empathy and efficiency.
• Maintain CSAT and adhere to internal quality guidelines and procedures.
• Collaborate with team leaders and international colleagues to improve user experience.

Skills

Turkish language

English proficiency

Portuguese residency/ EU citizenship

Education

High school diploma

Job description

Job Title: Turkish-Speaking Customer Support Advisor

Location: Lisbon, Portugal (On-site)

Project: Premium Global Social Media & Advertising Project

Employment Type: Full-time, Rotational Shifts

Role Overview

Are you a natural communicator who loves helping people? Do you want to build a career in the vibrant, sunny city of Lisbon? We are seeking a dynamic, fluent Turkish speaker to join our multicultural team as a Customer Support Advisor for one of the world's leading tech and social media giants.

In this role, you will be the voice of a globally recognized platform, assisting users and businesses with their accounts, advertising setups, and general inquiries. No prior experience? No problem! We provide comprehensive, fully paid training to set you up for success.

What You Will Do (Key Responsibilities)

• Customer Support: Provide exceptional written and verbal support to Turkish-speaking users regarding account management, platform features, and troubleshooting.

• Business Assistance: Guide small to medium-sized businesses on how to optimize their advertising campaigns and presence on the platform.

• Problem Solving: Diagnose, investigate, and resolve customer issues with empathy, efficiency, and a solution-oriented mindset.

• Quality Assurance: Maintain a high level of customer satisfaction (CSAT) while adhering to internal quality guidelines and procedures.

• Team Collaboration: Work closely with team leaders and international colleagues to continuously improve the user experience.

What We Are Looking For (Requirements)

Essential Qualifications:

• Language Skills: Native or fluent (C1/C2) level of Turkish and a solid working command of English (B2 level minimum) for training and internal communication.

• Legal Documentation: Must hold a valid Portuguese Residency Card (Título de Residência) or EU Citizenship at the time of application. (Applications without valid working rights for Portugal cannot be considered).

• Education & Experience: High school diploma or equivalent. Prior experience in customer service, call centers, or tech support is a plus but not mandatory.

• Tech Savvy: Comfortable navigating multiple screens, social media platforms, and basic office software.

• Flexibility: Ability to work in a fast-paced environment with a rotating schedule.

Working Hours & Schedule

• Shifts: 5 days a week, 8 hours per day (40 hours per week).

• Availability: Rotational shifts from Monday to Sunday, between 07:00 and 00:00 (Midnight).

• Rest Days: Rotating rest days, ensuring a fair distribution among the team.

Salary & Compensation

• Gross Salary: €1,423 per month (paid over 12 months).

• Additional Benefits: Performance-based bonuses, meal allowances, and comprehensive paid training from day one.

Relocation Package (For Candidates Moving to Lisbon from Another City in Portugal)

We want to make your transition to the capital as smooth as possible! If you are currently living in another region of Portugal, you will receive:

• Flight/Travel Reimbursement: Refund of your initial travel ticket to Lisbon.

• Accommodation: A private room in a fully furnished, shared company apartment (inclusive of bills) to help you get settled without the stress of house hunting.

Why Join Us?

• Career Growth: We love to promote from within! This project offers robust career progression pathways into QA, Team Management, Training, or Specialized Support.

• International Environment: Work alongside colleagues from over 80 different nationalities in a modern, state-of-the-art office in Lisbon.

• Company Culture: Enjoy team-building events, language courses, themed days, and free fruit/coffee at the office.

• The Lisbon Lifestyle: Experience Portugal's incredible culture, surfing, nightlife, and 300+ days of sunshine a year.