Troubleshooting / QSS

Faurecia; Santa Maria da Feira; À distance; EUR 32 000 - 45 000; Plein temps

Résumé du poste

Forvia Interiors in Portugal (Santa Maria da Feira) seeks a Troubleshooting / QSS specialist to manage supply chain risk, coordinate urgent transports, and arbitrate priorities among plants and suppliers. You will monitor crises, initiate premium freight, and ensure timely deliveries while maintaining data accuracy.

Join the team to collaborate with plants, carriers and the premium team, and participate in OEM escalations when needed. Fluency in English plus another language is expected.

Qualifications

• Bachelor's degree in industrial, transport, or supply-chain management.
• Experience in transport operations or material planning.
• SAP and TMS tools knowledge.
• Multicultural communication with customers, carriers, and team members.
• Bi-lingual (English + another language).
• Organizational skills with ability to manage multiple tasks.
• Attention to detail and problem-solving.
• Ability to work under time pressure and flexible hours.

Responsabilités

• Daily monitoring of crisis situations and arbitration of priorities.
• Coordinate urgent procurement/shipments with premium team.
• Initiate premium freight and ensure on-time delivery.
• Communicate with Plants, Suppliers and Traffic schedulers and carriers.
• Maintain accurate data and track backlogs/fcst figures.
• Collaborate to identify process improvements and optimization.
• Participate in escalation meetings with OEMs as needed.
• Work with suppliers during arbitration as required.

Connaissances

Bi-lingual

SAP

TMS

Communication

Organizational skills

Problem solving

Formation

Bachelors in SCM

Outils

SAP

TMS

Description du poste

## Job Description## Long DescriptionForvia Interiors is looking for a Troubleshooting / QSS position to be based in Santa Maria da Feira, Portugal.**Main Mission** The role of the risk mitigation and troubleshooting team is to manage supply chain in risk/crisis and to manage the requirements of urgent transport flows: Set up a coverage report retrieve for all impacted suppliers/plants Arbitrate priorities of plants’ needs Ensure the correct documentation is available for suppliers/plants (inbound deliveries, manifests) Ensure that urgent shipments are triggered, selected, and delivered on time Troubleshoot any issue that may arise during the delivery process Communicate additional costs due to disturbances to the Service quality and performance teamDeliverables, Performance Indicators Alerts: # of red and yellow alerts Stoppage OEM ( PF4)Specific activities Execution Daily monitoring of suppliers in crisis through meetings/action plan and arbitration (priority list record daily) Coordinate and require urgent procurement/shipments, together with premium team, and reporting if need it the tracking shipments Initiate premium freight Communicate with Plants, Suppliers and Traffic schedulers team, carriers to ensure arrival of items on-time Maintain accurate FCS datas based on suppliers deliveries Ensure that backlogs / firm and fcst figures are executed as in standard conditions (Bi or Weekly EDI to be send ) Collaborate with other team members to identify areas for process improvement and develop strategies to optimize delivery operations When necessary, active participation in escalation meetings with OEMs, providing all the data's need it. Working close with suppliers in case of arbitration needs, even if necessary to be in suppliers' facilities. Execute meeting minutes to involve members and plants ensuring that information is transparent to all organization Ensure the good communication with Purchasing and Sales having the initiative to deploy WS and escalations Ensure that timelines / traceability of the problems is delivery when request by plants / purchasing / sales Maintenance of LADS, even if update in mass Supporting Network Design design , Key Users, Masterdata for Improvements link with routines P&T - Information leadtime, ISO, pick ups, ASN , ... Ensure that all the recharge evidences are share with QSS team to better mitigate the QP reports Team Management, Training & Communication • Meet the code of conduct of the Company and promote it within her/his team. Behave as a “role model”, according to the “Being Faurecia” spirit • Provide support (technical/managerial) to her/his team and escalade issues to his Manager, when required • Cascade all important information to her/his team, provide reporting to her/his manager • Select, manage & develop her/his direct reports • Manage the skills of her/his team, define the training plans in relation with HR and Plant PC&L. • Conduct the annual assessments of her/his team members • Be an active member of the Supply Chain network (pro-active communication on Faur’us, ...)## Qualifications**Qualifications** The ideal candidate will have/be: Bachelor's degree in industrial, transport, or supply-chain management Experience in transport operations or material planning SAP and TMS tools knowledge Multi-functional & Multi-cultural communication with the ability to communicate effectively with customers, carriers, and team members Minimum bi-lingual (English + one other languages) Customer orientation / Team spirit / Autonomy / Decision-maker / Resiliency / Openness to new ideas Organizational skills, with the ability to manage multiple tasks and priorities simultaneously Strong attention to detail and the ability to identify and resolve problems quickly Ability to work under time pressure and to work flexible hours as needed to ensure timely delivery of urgent shipments