Troubleshooting / QSS

Faurecia; Palmela; On-site; EUR 42,000 - 64,000; Full time

Job summary

Faurecia seeks a Troubleshooting / QSS specialist for the Santa Maria da Feira region to manage crisis situations in the supply chain and coordinate urgent transport flows. You will arbitrate plant priorities, ensure proper documentation, and trigger on-time deliveries with carriers and suppliers.

Ideal candidates bring a bachelor's degree in related fields, SAP and TMS knowledge, and strong multi-cultural communication.

Qualifications

• Bachelor's degree in industrial, transport, or supply-chain management is required.
• Experience in transport operations or material planning is preferred.
• Excellent communication with customers, carriers and team members.

Responsibilities

• Monitor and manage crisis situations in supply chain and urgent transport flows.
• Arbitrate priorities between plants and coordinate urgent procurements/shipments.
• Ensure documentation for inbound deliveries and manifests is accurate.
• Maintain up-to-date logistics data and report on KPIs.
• Collaborate with purchasing, sales and traffic schedulers to ensure on-time delivery.

Skills

Bilingual English + another language

Strong communication

Time management

Organizational skills

Education

Bachelor's degree in industrial, transport, or supply-chain management

Tools

SAP

TMS

Job description

Long Description

Forvia Interiors is looking for a Troubleshooting / QSS position to be based in Santa Maria da Feira, Portugal.

Main Mission

Requirements

The role of the risk mitigation and troubleshooting team is to manage supply chain in risk/crisis and to manage the requirements of urgent transport flows:

• Set up a coverage report retrieve for all impacted suppliers/plants
• Arbitrate priorities of plants’ needs
• Ensure the correct documentation is available for suppliers/plants (inbound deliveries, manifests)
• Ensure that urgent shipments are triggered, selected, and delivered on time
• Troubleshoot any issue that may arise during the delivery process
• Communicate additional costs due to disturbances to the Service quality and performance team

Deliverables, Performance Indicators

• Alerts: # of red and yellow alerts
• Stoppage OEM ( PF4)

Specific activities

Execution

• Daily monitoring of suppliers in crisis through meetings/action plan and arbitration (priority list record daily)
• Coordinate and require urgent procurement/shipments, together with premium team, and reporting if need it the tracking shipments
• Initiate premium freight
• Communicate with Plants, Suppliers and Traffic schedulers team, carriers to ensure arrival of items on-time
• Maintain accurate FCS datas based on suppliers deliveries
• Ensure that backlogs / firm and fcst figures are executed as in standard conditions (Bi or Weekly EDI to be send )
• Collaborate with other team members to identify areas for process improvement and develop strategies to optimize delivery operations
• When necessary, active participation in escalation meetings with OEMs, providing all the data's need it.
• Working close with suppliers in case of arbitration needs, even if necessary to be in suppliers' facilities.
• Execute meeting minutes to involve members and plants ensuring that information is transparent to all organization
• Ensure the good communication with Purchasing and Sales having the initiative to deploy WS and escalations
• Ensure that timelines / traceability of the problems is delivery when request by plants / purchasing / sales
• Maintenance of LADS, even if update in mass
• Supporting Network Design design , Key Users, Masterdata for Improvements link with routines P&T - Information leadtime, ISO, pick ups, ASN , …
• Ensure that all the recharge evidences are share with QSS team to better mitigate the QP reports

Team Management, Training & Communication

• Meet the code of conduct of the Company and promote it within her/his team. Behave as a “role model”, according to the “Being Faurecia” spirit
• Provide support (technical/managerial) to her/his team and escalade issues to his Manager, when required
• Cascade all important information to her/his team, provide reporting to her/his manager
• Select, manage & develop her/his direct reports
• Manage the skills of her/his team, define the training plans in relation with HR and Plant PC&L.
• Conduct the annual assessments of her/his team members
• Be an active member of the Supply Chain network (pro‑active communication on Faur’us, …)

Qualifications

The Ideal Candidate Will Have/be

• Bachelor's degree in industrial, transport, or supply-chain management
• Experience in transport operations or material planning
• SAP and TMS tools knowledge
• Multi-functional & Multi-cultural communication with the ability to communicate effectively with customers, carriers, and team members
• Minimum bi-lingual (English + one other languages)
• Customer orientation / Team spirit / Autonomy / Decision-maker / Resiliency / Openness to new ideas
• Organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and the ability to identify and resolve problems quickly
• Ability to work under time pressure and to work flexible hours as needed to ensure timely delivery of urgent shipments