Travel Tech Customer Operations Lead (Onboarding & AI)

Nezasa; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work setup

Modern Lisbon office

Health insurance

Home office voucher

Discounts on travel itineraries

Birthday off

Additional holidays

AI tooling access

Team events

Career development

Job summary

Nezasa is seeking a Customer Operations Manager to own international customer relationships from onboarding to steady state. You will coordinate multi-stakeholder projects, drive integration work, and act as a liaison between business and engineering teams in an AI-enabled environment.

The role requires strong project management, excellent English communication, and a proactive, highly organized mindset. Lisbon-based hybrid work with Portuguese remote options are supported.

Qualifications

• Minimum 4+ years in a B2B software/customer-facing role.
• Experience as Delivery Manager or Technical Project Manager preferred.
• End-to-end project management with multiple stakeholders.

Responsibilities

• Own portfolio of international customers from contract to steady state.
• Plan and run onboarding projects end to end to go live quickly.
• Coordinate multi-phase rollouts with internal teams and partners.
• Keep timelines and decisions visible; escalate when at risk.
• Lead product setups and integrations with suppliers and customer IT.
• Translate business needs into technical language for Engineering.
• Run hypercare post go-live and drive adoption.
• Collect feedback to inform Product and Engineering.

Skills

Delivery Management

Technical Project Management

Customer-facing experience

English communication

AI tools usage

Proactive mindset

Organizational skills

Tools

APIs

Integrations

AI tooling

Job description

Nezasa is seeking a Customer Operations Manager to own international customer relationships from onboarding to steady state. You will coordinate multi-stakeholder projects, drive integration work, and act as a liaison between business and engineering teams in an AI-enabled environment.

The role requires strong project management, excellent English communication, and a proactive, highly organized mindset. Lisbon-based hybrid work with Portuguese remote options are supported.