Technical Writer

Finastra; Lisboa; On-site; EUR 35,000 - 50,000; Full time

Job summary

A financial technology company is seeking an experienced Technical Writer in Lisbon to produce high-quality documentation for their products. The ideal candidate will have over 4 years of technical writing experience and will collaborate with development teams to create user guides and manuals. Strong communication and organization skills are essential for this role. This position offers full-time employment in a dynamic team focused on innovative banking solutions.

Qualifications

• 4+ years of technical documentation experience.
• Experience in financial industry preferred.
• Familiarity with Software development life cycle.

Responsibilities

• Research, develop, write and maintain high-quality product documentation.
• Develop User Interface Guides, Manuals, and other collateral.
• Prepare content in alternate media forms.

Skills

Excellent writing skills

Agile methodology

Technical understanding

Detail-oriented

Team collaboration

Verbal communication skills

Education

Degree in Computer Science or English/Publishing/Content Management

Tools

MS Office (Word, PowerPoint, Adobe Acrobat)

MadCap Flare

Jira

Confluence

XML tools

Job description

Overview

Technical Writer position at Finastra. Finastra is seeking Technical Writers with 4+ years of experience in technical writing and excellent English communication skills. This role is responsible for designing and writing documentation and preparing training collaterals for our products. The successful candidate must develop extensive knowledge of the company's products, processes and customer goals. The candidate should be an abstract and creative thinker, capable of learning and summarizing complex concepts and issues, and be highly organized in both written and verbal communication.

The Team

As a Technical Writer, you will work as an individual contributor while also collaborating with other technical documentation writers as part of the Universal Banking Enterprise Documentation team. This role reports to Manager – Documentation.

Universal Banking Enterprise suite of products

Our suite of award-winning core banking solutions covers all aspects of banking—from retail to corporate to universal. Our solutions offer the breadth of functionality required for sophisticated banking needs, led by the Digital to the Core offering. The connected front, middle and back-office will transform a bank into a customer-focused, profitable sales machine.

Responsibilities

As a member of the Documentation team, your responsibilities will include, but are not limited to:

• Working with development teams, product managers and business centers to research, develop, write, and maintain high-quality product documentation and collateral appropriate for the target audience.
• Developing and maintaining User Interface Guides, Online Help, Implementation and Configuration Manuals, Procedure Manuals, process documentation, Release notes and other collateral.
• Preparing content in alternate media forms (e.g., PowerPoint presentations, videos and other collateral) to supplement the documentation.
• Learning the product functionality through discussions with subject matter experts, personal use, and experimentation.

Required Skills, Knowledge & Experience

• Must have a portfolio of work with 4+ years of technical documentation experience that demonstrates excellent writing skills, preferably in financial industry domains.
• Prior experience of working in a product development organization with Agile methodology is preferred.
• Take independent ownership of documentation-related projects including development and maintenance of repositories of reference materials.
• Based on the need to work with Product Owners to build knowledge base/repositories as an input to Gen AI tools helping in quick turnaround time for queries.
• Familiarity with Software development life cycle and associated documentation stages including defined documentation templates.
• Excellent verbal and written English communication skills, self-motivated, detail-oriented and able to work well as part of a team.
• Ability to quickly understand technical and functional concepts and present them as easily comprehensible structured documents.
• Ability to handle multiple documentation tasks or modules simultaneously, while maintaining quality and meeting deadlines.
• Evaluate current content and improve it through the use of latest tools and techniques.

Qualifications

• Degree in Computer Science or Computer Applications or a Degree in English/Publishing/Content Management with adequate industry experience.
• Excellent knowledge of MS Office (Word, PowerPoint, Adobe Acrobat) is a must.
• Demonstrated experience with MadCap Flare is required.
• Experience using Microsoft Manual of Style, Jira, and Confluence.
• Experience using XML tools for documentation is preferred.
• Experience with GenAI tools in the technical writing field is an added advantage.
• Certification through the Society for Technical Communicators and/or proven relevant industry experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Public Relations, Writing/Editing, and Information Technology

Industries

• Financial Services
• Software Development

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