Expert Technical Support Engineer

Finastra

Lisboa

On-site

EUR 45,000 - 65,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

A leading financial software company is seeking an Expert Technical Support Engineer to implement KTP Suite projects for various clients. The ideal candidate has over 5 years of experience in financial institutions, strong skills in Java and Oracle technologies, and client-facing experience. Responsibilities include project management, client consultation, and providing training and support. This full-time role offers an opportunity to work on diverse projects while ensuring client satisfaction through effective implementation and support.

Qualifications

5+ years in relevant expertise, ideally in financial institutions or industry software.
5+ years in modern software technologies.
Experience with software implementation, support, or training.

Responsibilities

Interact with clients to determine project requirements and needs analysis.
Provide on-site or remote support during client conversions.
Communicate project scope, status, and risks to stakeholders.

Skills

Client-facing experience

Java (senior level)

Oracle SQL & PL/SQL

Spring Framework (Spring Boot 1.x & 2.x)

Oracle DBA, architecture, tuning

Job description

Join to apply for the Expert Technical Support Engineer role at Finastra.

Reporting to the KTP Account Manager, the Technical Engineer is responsible for implementing KTP Suite projects for different types of clients. The first mission will be to support clients and internal projects within consulting, training, and operational support. The KTP Technical Engineer will support existing clients, as well as software applications for new clients. The KTP Technical Engineer follows project standards within established timeframes and at defined quality levels, and ensures projects are completed according to schedule and client specifications. This position is client‑facing and requires travel to the client site as the project warrants. Work performed is typically moderately complex.

Deliverables

Interact with clients, consultatively, to determine project requirements and needs analysis.
Establish and/or assist client with configuring system parameters and controls based on client’s business practices and processes; recommend best practices; review setup with clients and gain client acceptance.
Provide on-site or remote support during client conversions as applicable.
Establish and/or assist the client with establishing system parameters and controls based on the client’s business practices and processes, recommend best practices, review setup with clients, and gain client acceptance.
Test and troubleshoot system configuration and functionality.
Communicate project scope, status, and risks to all stakeholders.
Record accurate and timely accounting of time spent on project-related activities.
Follow established project, departmental, and company procedures and quality standards.
Follow established project management standards. Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately.
Complete post‑implementation tasks promptly.
Update internal documentation as applicable.
Provide subject matter expertise to internal staff, including sales, development, support, training, and professional services as needed.
Participate in the development of implementation or training content. Conduct software training and reinforce prior training to both external clients and internal staff.
Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.
Participate in internal project implementation and provide technical support to his teammates.

Required Experience

5+ years in relevant expertise, ideally in financial institutions or industry software.
5+ years in modern software technologies:
Java (senior level).
Oracle SQL & PL/SQL (Oracle 11g, 12c, 19c).

Preferred