Technical Support Team Leader - Lisbon, Portugal

Jobseurope.Io; Lisboa; Presencial; EUR 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Paid onboarding and continuous培训

Career development opportunities

Dynamic and multicultural work环境

Resumo da oferta

Jobseurope.Io in Lisbon, Portugal is seeking an experienced Technical Support Team Leader to guide a growing international project. You will lead and coach a team of Technical Support Advisors, drive performance, and ensure an outstanding customer experience.

The role requires native or fluent Portuguese, good English, and at least 2 years of Team Leader experience in Tech Support. You will collaborate with Operations, Quality, and Training teams to deliver continuous improvement and KPI

Qualificações

• Native or fluent Portuguese (C1/C2).
• Good command of English.
• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsabilidades

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with technical escalations and complex cases;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

Conhecimentos

Portuguese (C1/C2)

English (Good)

Leadership

Coaching

People management

KPI awareness

Descrição da oferta de emprego

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

If you're passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity!

Your role

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with technical escalations and complex cases;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for

• Native or fluent Portuguese (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Career development opportunities;
• Dynamic and multicultural work environment;

• Persuasão
• Trabalho de equipa
• Adaptação