Technical Support Specialist (German speakers) - Lisbon

Speakit; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite position in Lisbon

Relocation package

Private health insurance after 6 month

Meal allowance

Training and development opportunities

Career progression

14 salaries per year

Resumo da oferta

Speakit is seeking a Technical Support Specialist in Lisbon to be the first point of contact for clients with technical issues. You will combine problem solving, customer service, and hands-on tech knowledge to deliver fast, effective resolutions.

This on-site role offers relocation support and opportunities to move to a hybrid model. You must communicate in German and English, work well in a team, and engage in ongoing training and career progression within a multicultural environment.

Qualificações

• Experience in technical support is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.

Responsabilidades

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Conhecimentos

German language

English language

Problem solving

Customer service

Teamwork

Descrição da oferta de emprego

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat
• Troubleshoot software, hardware, and system issues efficiently
• Escalate complex problems to higher-level technical teams when necessary
• Document customer interactions and solutions in internal systems
• Provide feedback to internal teams on recurring issues and potential improvements

Requirements

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English
• Basic understanding of common software, hardware, and network systems
• Ability to work in a team and manage multiple tasks effectively
• Availability to work on-site in Lisbon initially, then move to hybrid model

Benefits

• Onsite position in Lisbon
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses
• Paid training and professional development opportunities
• Multicultural and supportive work environment
• 14 salaries per year.
• Possibilities of career progression after 6 months.