German Tech Support Specialist — Remote in Lisbon

CBT; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Descrição da oferta de emprego

Technical Customer Support – Your New Life in Lisbon Awaits! (German + English)

Location: Lisbon, Portugal (Remote within Portugal)

Start Date: June 2nd, 2026

Contract: 6-Month CDD (Fixed-term) with long-term potential

Are you a German speaker living in Portugal and looking for a career upgrade? Or are you sitting in Germany, dreaming of 300 days of sunshine, Atlantic breezes, and a vibrant international community?

We are looking for Tech-Savvy Customer Service Professionals to join our elite support team in Lisbon. This isn't just a job; it's your gateway to a Mediterranean lifestyle with the security of a professional corporate environment.

Why Lisbon? Why This Role?

Portugal is more than just a holiday destination—it's a hub for tech and innovation. We offer you the chance to work remotely while enjoying the culture and social life of one of Europe's most beautiful capitals.

Exceptional Relocation Offer: For this project only, we are offering a relocation package to help you transition smoothly from Germany to your new home in Portugal.

The Package

• Base Salary: €1,300 per month (paid 14 times per year).
• Performance Bonus: Up to €225 per month (paid 12 times per year).
• Meal Allowance: €7.63 per working day (net).
• Welcome Bonus: Paid in 12 monthly installments during your first year.
• Health Insurance: Included from Day 1 (becomes free of charge after 6 months).

What You Will Do

As a Technical Support Specialist, you aren't just answering phones—you are a problem solver. You will:

• Communicate fluently in German and English.
• Guide customers through technical hurdles with patience and empathy.
• Track issues with a detail-oriented eye to ensure no bug goes unfixed.
• Turn frustrated users into loyal brand advocates through clear, confident communication.

Your Schedule

• Operational Hours: Monday to Saturday, 08:00 – 19:00 (Rotational shifts).
• Rest Days: Every Sunday off + 1 additional rotational day per week.

Who We Are Looking For

• Language: Native-level or C1 German + B2/C1 English.
• Mindset: Resilient under pressure and naturally empathetic.
• Tech-Savvy: You're comfortable navigating software and explaining technical steps.
• Experience: Previous Customer Service experience is preferred; Sales experience is a plus.
• Availability: Ready to start your Portuguese adventure on July 2nd, 2026.

Relocation from outside of Portugal: Shared accommodation (up to 12 months) (details discussed during interview)

No Flight Ticket

Relocation inside Portugal only for tier 1 (German, Nordics and Dutch)