Technical Support Specialist

KCS iT; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Founded in 2008 and based in Lisbon, KCS IT is a consulting company focused on delivering value in IT and services. We seek a Middle Senior Technical Support to join our Portugal team, supporting multiple clients across Windows, MacOS, and mobile devices.

The role is on-site in Lisbon (Colombo or Miraflores). You will work closely with global support teams and local staff, handle incident tracking, and contribute to a high-performing service delivery environment.

Qualificações

• Desktop and laptop support across Windows and MacOS environments.
• Strong customer service orientation and ability to work both independently and in a team.
• Experience with banking/financial sector context is a plus.

Responsabilidades

• Provide Level 1–2 desktop and user support.
• Maintain Windows OS builds and Microsoft Office/Messaging tools.
• Balance high-tempo production work with project tasks and reporting.

Conhecimentos

Desktop support

Windows experience

MacOS experience

Customer service

Team player

Banking/Financial sector familiarity

Mobile device support

Troubleshooting applications

Reporting & minute writing

Ability to manage client base

Ferramentas

MS Office

Messaging products

Descrição da oferta de emprego

We’re looking for the special, unique and amazing YOU!

We’re looking for the special, unique, and amazing YOU!

@ KCS IT, we seek those who stand out, those who always strive to be better and fight for it. We value individuals who share our core principles:

Integrity & Transparency

At KCS IT, we champion equality and embrace diversity. We foster a safe, inclusive environment where opportunities are equal for all!

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

All applications with relevant skills are welcome!

We are looking for an Amazing: Technical support.

Seniority: Middle senior

Type of position: ON SITE- Colombo (Lisbon) or Miraflores (Lisbon).

The amazing you, will have:

• Desktop support competencies – Software & Hardware Level 1 & 2.
• Windows and MacOS experience. o Strong customer services competencies / Customer oriented.
• Independently driven as well as a team member.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector.
• Mobile device platform support. o Experience of request or incident toolsets.
• Awarness of Microsoft OS build methodologies and toolsets.
• Ability to manage client base staff with differing character traits
• Reporting and minute writing to a high standard
• Able to balance a high-tempo Production environment whilst also delivering elements of project work.
• Plan and direct own activities with minimal management supervision.
• Expected to have prior experience of troubleshooting issues for a variety of applications, both written in-house and from external vendors.
• Possess experience of support for mobile devices, iPhones/laptops/tablets.
• Display flexibility, adaptability, and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the Portugal team and Global support teams, and assisting other regions as needs require.

To turn yourself from amazing to unique, you´ll have (plus):

• Banking & financial software
• ITIL Foundation or other.
• Microsoft Qualifications.
• Hardware accreditation

Why should you become part of our family?

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity
• Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
• International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
• Type of projects (depending on the project you might find one of this types of projects):
• In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
• Full Remote projects: If you want to work while you enjoy the comfort of your home
• Full Onsite projects: if you prefere the company of your colleagues!
• Take care of your well‑being: Enjoy our free nutrition, psicologist, general medicine appointments and our yoga and personal training days… all remote!

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.