Technical Support Representative - Spanish Speaker (m/f/x)

Randstad Portugal; Porto; Hybrid; EUR 12,186 - 14,597; Full time

Benefits offered by this job

Base salary of €1200 gross/month

Daily meal allowance of €12

Life insurance

Health insurance

Job summary

Randstad Portugal is looking for a Technical Support Representative to join a leading team in the automotive insurance sector. The ideal candidate should be fluent in Spanish and have strong proficiency in Portuguese or English. Responsibilities include handling inbound inquiries, analyzing insurance scenarios, and providing technical support. The position offers a competitive salary, meal allowance, life and health insurance, and potential for hybrid work after the first month. Join a dynamic team and drive your career forward!

Qualifications

• Native or near-native fluency in Spanish (C1 minimum).
• Strong professional proficiency in Portuguese or English (B2 minimum).
• Previous experience in a call center is required.

Responsibilities

• Handle inbound inquiries regarding motor insurance policies.
• Analyze complex insurance scenarios to provide accurate solutions.
• Deliver high-quality support by simplifying technical jargon for customers.

Skills

Fluency in Spanish (C1 minimum)

Professional proficiency in Portuguese or English (B2 minimum)

Experience in a call center

Experience as an automotive mechanic

Comfort with complex software

Education

High-school diploma or higher

Job description

Are you a fluent Spanish speaker with a passion for problem-solving? We are seeking highly motivated professionals to join a dynamic technical support team within the motor insurance sector.

You will be joining a market leader in the automotive insurance industry, providing critical technical assistance in a structured, international, and fast-paced environment. If you are looking for a career that offers growth, stability, and a multicultural atmosphere, we want to hear from you!

Your Role

As a Technical Support Representative, you will be the primary point of contact for our Spanish-speaking clients. Your mission goes beyond simple customer service; you will be a technical specialist ensuring safety and efficiency on the road.

• Handle inbound inquiries regarding motor insurance policies, technical claims, and digital platform troubleshooting with precision and empathy.
• Analyze complex insurance scenarios to provide accurate solutions, ensuring all technical documentation meets industry standards and company protocols.
• Deliver high-quality support by simplifying technical insurance jargon for customers, ensuring they feel guided and supported during stressful situations.
• Collaborate with international teams to identify recurring technical issues, contributing to the continuous improvement of our service delivery and internal databases.
• High-school diploma or higher.
• Native or near-native fluency in Spanish (C1 minimum) and strong professional proficiency in Portuguese or English (B2 minimum).
• Previous experience in a call center.
• Required experience as an automotive mechanic.
• Comfortable navigating complex software and learning new technical insurance tools quickly.
• A genuine drive to learn and advance your career within the insurance and automotive fields.
• Ability to thrive within a diverse, multicultural, and high-energy environment.

What you receive

• Base salary: €1200 gross/month (depending on experience)
• Daily meal allowance: €12
• Life insurance
• Health insurance
• Schedules form 9:00 am to 6:00 pm Monday to Friday and on bank holidays.
• First month on site, with the possibility of a hybrid work at a later date

Ready to drive your career forward?