French Technical Customer Specialist in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Transportation allowance

Meal allowance

Fixed shifts

Onsite in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist for the Insurance Project to be the primary contact for policyholders and prospects, providing clear, professional assistance on policies, claims, billing, and account updates.

You will work with a multilingual team, using phone, email, and live chat to ensure accurate information, resolve issues, and uphold service standards, with onsite shifts in Lisbon and EU eligibility.

Qualificações

• Proficiency in French (C1/C2) and English (B2)
• 0-1 year of experience in CS or Tech CS
• Strong communication and analytical mindset
• Eligibility: EU citizenship or valid Portuguese residency

Responsabilidades

• Provide professional, customer-oriented support via phone, email, live chat, and other channels
• Assist customers with policy inquiries, coverage details, renewals, and billing questions
• Explain insurance products, terms, and procedures clearly
• Guide customers through the claims process and provide relevant information
• Record interactions and outcomes in internal systems
• Escalate complex cases to relevant departments
• Collaborate with internal teams to ensure timely issue resolution
• Follow policies and regulatory requirements
• Stay updated on products and regulations through training

Conhecimentos

French (C1/C2)

English (B2)

Strong communication

Analytical mindset

Client-support ability

Descrição da oferta de emprego

Grow Your Career as a Customer Specialist – Insurance Project!

Join a professional and customer-focused team dedicated to providing reliable support and creating positive customer experiences. If you enjoy helping people, solving problems, and delivering excellent service, this role offers a great opportunity to develop your skills in a dynamic environment while making a meaningful difference for customers.

Role Overview

As a Customer Specialist for the Insurance Project, you will serve as the main point of contact for both existing policyholders and prospective customers. You will provide support with insurance policies, coverage options, claims procedures, billing inquiries, and account updates, ensuring customers receive clear, accurate, and professional assistance throughout every interaction.

Key Responsibilities

• Provide professional and customer-oriented support through phone, email, live chat, and other communication channels.
• Assist customers with policy inquiries, coverage details, account modifications, renewals, and billing-related questions.
• Clearly explain insurance products, services, terms, conditions, and procedures in an easy-to-understand manner.
• Guide customers through the claims process by answering questions and providing relevant information and support.
• Resolve customer concerns efficiently while maintaining high standards of service quality and customer satisfaction.
• Accurately record customer interactions, requests, actions taken, and case outcomes in internal systems.
• Escalate complex or sensitive cases to the relevant departments in accordance with established procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Follow company policies, regulatory requirements, and service standards during all customer interactions.
• Keep up to date with insurance products, industry regulations, internal procedures, and service updates through continuous training and development.

Qualifications

• Language Skills: Proficiency in French (C1/C2) and English (B2)
• Experience: 0-1 year of experience in CS or Tech CS
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast