Insurance Company Customer Representative – German Speaker

Pkrecruiting; Lisboa; Presencial; EUR 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Lisbon

Full paid training

Performance-based incentives

Referral bonus program

Career development programs

Multicultural environment

Resumo da oferta

CloserHire partners with a global leader to recruit a German-speaking Customer Service Representative for an insurance project in Lisbon. You will support clients with policy inquiries, changes, claims, and communications, delivering a professional customer experience.

Ideal candidates are native German speakers with English proficiency, strong communication, and a collaborative approach. This is an on-site role in central Lisbon with training and career growth opportunities.

Qualificações

• Native-level German (C2) and proficient English (B2).
• Previous customer service experience is advantageous.
• Excellent written and verbal communication within a multicultural team.

Responsabilidades

• Handle incoming calls and chats about insurance policies.
• Process service requests in policy administration systems.
• Respond to emails and letters with contract and policy information.
• Index and archive documents using internal tools.
• Assist with policy changes, payments and cancellations.
• Support customers with claims submissions and inquiries.
• Maintain high service quality and meet performance targets.

Conhecimentos

German (C2)

English (B2)

Communication skills

Teamwork

Proactive attitude

Descrição da oferta de emprego

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a German-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

Key Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies


• Process service requests in the client’s policy administration system


• Compose and send responses to emails and letters, including contract documents and policy information


• Conduct indexation and electronic archiving using internal document management tools


• Manage requests for policy changes, including updating payment methods


• Support customers with claims submissions and policy cancellations


• Maintain a high level of service quality and meet client-specific performance targets

Requirements

• Native-level fluency in German (C2) and proficient in English (B2)


• Previous experience in customer service is considered an advantage


• Strong written and verbal communication skills


• Professional, diplomatic, and solution-oriented approach to handling customer queries


• Comfortable working in a team-oriented environment


• Proactive and motivated to maintain a high standard of performance


• Eligible to work in Portugal

Offer

• Full-time position with indefinite contract


• On-site role in a central Lisbon location


• Full paid training to prepare you for the role


• Performance-based incentives and bonus opportunities


• Referral bonus program for recommending new colleagues


• Access to career development programs, language courses, and learning platforms


• A dynamic, multicultural work environment with growth potential

Relocation

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary.


• Inside Portugal - only available if candidates are coming directly from a competitor.


• Reimbursement of flight ticket on the 6th month of work, up to 400EUR.


• Health Insurance since day 1 for small amount, free after 6 months