Technical Support Representative

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Paid annual leave

International working environment

Job summary

Cross Border Talents seeks a Dutch-speaking Technical Support Representative to join our Lisbon-based team. You'll assist Dutch-speaking customers with cloud-based software for legal and accounting professionals in Belgium and the Netherlands, providing timely problem solving and friendly service.

You'll work 40 hours per week in a full-time contract under Portuguese law, with comprehensive training, health insurance from day one, meal allowance, and paid annual leave.

Qualifications

• Fluent Dutch language required.
• Good English communication skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Willingness to learn new software and technical processes.
• Previous customer support or technical support experience is an advantage.

Responsibilities

• Provide technical support to Dutch-speaking customers via phone and email.
• Troubleshoot technical, functional, and performance-related issues.
• Create and manage support cases in a CRM system.
• Investigate customer issues and identify possible solutions.
• Escalate complex cases to the appropriate departments.
• Deliver a professional, friendly, and customer-focused experience.

Skills

Dutch language

English

Problem-solving

Communication

Willingness to learn

Customer support experience

Job description

Technical Support Representative – Dutch Market | Lisbon, Portugal

Ready to turn your Dutch language skills into an international career?

Cross Border Talents is looking for Dutch-speaking professionals to join a technical support team in Portugal!

In this role, you'll help customers use cloud-based software designed to support legal and accounting professionals in Belgium and the Netherlands.

What you'll do:

• Provide technical support to Dutch-speaking customers via phone and email.
• Troubleshoot technical, functional, and performance-related issues.
• Create and manage support cases in a CRM system.
• Investigate customer issues and identify possible solutions.
• Escalate complex cases to the appropriate departments.
• Deliver a professional, friendly, and customer-focused experience.

What we're looking for:

• Fluent Dutch language skills.
• Good English communication skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• A willingness to learn new software and technical processes.
• Previous customer support or technical support experience is an advantage.

What we offer:

• Comprehensive product and technical training.
• A structured onboarding process.
• Health insurance from the first day of employment.
• Meal allowance and additional employment benefits.
• Paid annual leave in accordance with Portuguese law.
• An international working environment and opportunities to develop your skills.

Working conditions:

• Location: Lisbon, Portugal.
• Full-time position, 40 hours per week.
• Rotational shifts from Monday to Friday, within the scheduled operating hours.
• Employment contract under Portuguese law.