Dutch-Speaking Cloud Support Pro – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance

Paid annual leave

International working environment

Resumo da oferta

Cross Border Talents seeks a Dutch-speaking Technical Support Representative to join our Lisbon-based team. You'll assist Dutch-speaking customers with cloud-based software for legal and accounting professionals in Belgium and the Netherlands, providing timely problem solving and friendly service.

You'll work 40 hours per week in a full-time contract under Portuguese law, with comprehensive training, health insurance from day one, meal allowance, and paid annual leave.

Qualificações

• Fluent Dutch language required.
• Good English communication skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Willingness to learn new software and technical processes.
• Previous customer support or technical support experience is an advantage.

Responsabilidades

• Provide technical support to Dutch-speaking customers via phone and email.
• Troubleshoot technical, functional, and performance-related issues.
• Create and manage support cases in a CRM system.
• Investigate customer issues and identify possible solutions.
• Escalate complex cases to the appropriate departments.
• Deliver a professional, friendly, and customer-focused experience.

Conhecimentos

Dutch language

English

Problem-solving

Communication

Willingness to learn

Customer support experience

Descrição da oferta de emprego

Cross Border Talents seeks a Dutch-speaking Technical Support Representative to join our Lisbon-based team. You'll assist Dutch-speaking customers with cloud-based software for legal and accounting professionals in Belgium and the Netherlands, providing timely problem solving and friendly service.

You'll work 40 hours per week in a full-time contract under Portuguese law, with comprehensive training, health insurance from day one, meal allowance, and paid annual leave.