Technical Support Engineer

Check Point Software Technologies Ltd.; Lisboa; Hybrid; EUR 40,000 - 65,000; Full time

Job summary

Check Point Software Technologies Ltd. is seeking a Technical Support Engineer - Tier 2/3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues, lead knowledge-sharing efforts, and engage with customers directly to resolve escalations.

The role emphasizes collaboration with product and cyber teams and a proactive stance on AI-enabled tooling. The position requires strong English skills and a background in cloud/SaaS support, with experience across AWS, Azure or

Qualifications

• 5+ years in Cloud SaaS Platform Tier 2/3 support.
• Experience with external customers and leading live troubleshooting.
• Experience in Cloud & SaaS environments (AWS, Azure, GCP).
• Experience troubleshooting distributed systems.
• Experience scripting Bash or Python.
• Excellent spoken and written English.
• Experience with AI-assisted tools.
• Team player and fast learner with curiosity about AI.

Responsibilities

• Troubleshoot and fix technical issues on complex cloud SaaS systems.
• Establish, manage and lead support know-how and issue resolution.
• Respond to customer tickets and escalations within SLA.
• Collaborate with development and cyber teams to meet goals.

Skills

Cloud SaaS Support

Live troubleshooting

External customers

Distributed systems

Bash/Python scripting

English proficiency

AI-assisted tools

Multitasking

Team collaboration

Tools

Salesforce

Atlassian

Kubernetes

Elasticsearch

Git

Kibana

Grafana

Prometheus

Job description

Technical Services | Full-time | Job ID: REF250B

Why Join Us?

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Key Responsibilities

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a **Technical Support Engineer - Tier 2-3** to join the Check Point Exposure Management team.
You will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.

Major Responsibilities:
Your role will include the following responsibilities:

• Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.


• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.


• Collaborate closely with external Customers and respond to customer tickets and escalations within SLA.


• Work closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.

Qualifications

Desired Background

• 5+ years of experience inCloud SaaS PlatformTier 2 or Tier 3 Technical Support.


• Experience working with external customers and be able to lead live troubleshooting sessions.


• Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).


• Experience in troubleshooting and debugging distributed systems.


• Experience writing scripts in Bash/Python.


• High level of both spoken and written English - must.


• Experience using or integrating AI-assisted tools - must


• A multitasker, hands-on problem-solver, and process-oriented.


• Fast learner and passionate about adopting AI at high level and new technologies.


• A team player who is eager to learn new methods and develop themselves and their team.


• Excellent troubleshooting and diagnosis capabilities.

Advantage

• Experience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.


• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)

Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.