Senior Cloud SaaS Support Engineer (Tier 2–3)
Check Point Software Technologies Ltd.
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Job summary
Check Point Software Technologies Ltd. is seeking a Technical Support Engineer - Tier 2/3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues, lead knowledge-sharing efforts, and engage with customers directly to resolve escalations.
The role emphasizes collaboration with product and cyber teams and a proactive stance on AI-enabled tooling. The position requires strong English skills and a background in cloud/SaaS support, with experience across AWS, Azure or
Qualifications
- 5+ years in Cloud SaaS Platform Tier 2/3 support.
- Experience with external customers and leading live troubleshooting.
- Experience in Cloud & SaaS environments (AWS, Azure, GCP).
- Experience troubleshooting distributed systems.
- Experience scripting Bash or Python.
- Excellent spoken and written English.
- Experience with AI-assisted tools.
- Team player and fast learner with curiosity about AI.
Responsibilities
- Troubleshoot and fix technical issues on complex cloud SaaS systems.
- Establish, manage and lead support know-how and issue resolution.
- Respond to customer tickets and escalations within SLA.
- Collaborate with development and cyber teams to meet goals.
Skills
Tools
Job description
Check Point Software Technologies Ltd. is seeking a Technical Support Engineer - Tier 2/3 to join the Exposure Management team. You will troubleshoot complex cloud SaaS issues, lead knowledge-sharing efforts, and engage with customers directly to resolve escalations.
The role emphasizes collaboration with product and cyber teams and a proactive stance on AI-enabled tooling. The position requires strong English skills and a background in cloud/SaaS support, with experience across AWS, Azure or
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