Technical Support Analyst - COBOL/Mainframe

Alongside; Porto; Híbrido; EUR 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model: Porto office (1 day

Resumo da oferta

Alongside in Porto is seeking a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets.

The role emphasizes monitoring production and test environments, incident resolution, ticket management, and collaboration with development teams to improve stability and performance.

Hybrid work model available: Porto office one day per week of home office.

Qualificações

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.
• 1–3 years IT support or production support experience.
• 2+ years Mainframe experience preferred; COBOL knowledge.
• Hands-on Linux experience is mandatory.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work under pressure in fast-paced, 24/7 environments.
• Excellent English communication.

Responsabilidades

• Ensure availability and stability of services in the European market by monitoring production and test environments.
• Assist in resolution of operational alerts and incidents, including complex issues in Mainframe applications.
• Manage tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in critical incident procedures, root cause analysis, and post-incident reports.
• Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
• Collaborate with development teams on application issues, enhancements, and maintenance tasks.

Conhecimentos

Analytical skills

Problem solving

English communication

Pressure handling

Formação académica

Bachelor’s degree in Computer Engineering / Information Systems

Ferramentas

Mainframe

COBOL

Linux

Descrição da oferta de emprego

Alongsidepartners with organizations todrive digital transformationandbuild high-performing tech teams.

We are looking for aTechnical Support Analyst - COBOL/Mainframeto join a project at a company specializing in the management of financial markets.

Responsibilities:

• Ensure the availability and stability of services in the European market by monitoring production and test environments.
• Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
• Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
• Collaborate with development teams on application issues, enhancements, and maintenance tasks.

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.
• Experience in IT support or production support (1–3 years preferred).
• 2+ years of experience working with Mainframe systems is highly preferred, including knowledge of COBOL.
• Hands-on experience with Linux (mandatory).
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure in fast-paced, 24/7 environments.
• Excellent communication skills in English.
• Ability to prioritize tasks and work independently or as part of a team.

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (1 day per week of home office)
• Range: 22500€- 30000€ Gross/Year