Application Support Engineer (Mainframe)

KLx; Portugal; Híbrido; EUR 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Hybrid work model

Parking upon request

Free beverages and fruits

International environment

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking an Application Support Engineer for the Mainframe team in Lisbon. You will ensure operational stability, performance, and availability of mainframe environments, collaborating with internal teams and Crédit Agricole Group partners.

Key duties include Level 2 support for z/OS systems, batch scheduling with TWS and Control‑M, incident response, and deployment involvement. Fluency in English is required; French is a plus.

Qualificações

• Strong expertise in z/OS system monitoring and batch processing.
• Proficiency in JCL, ISPF, SDSF, TSO.
• Familiarity with CICS, DB2, IMS, VSAM.
• Experience with Control-M, TWS, CFT/Connect Express.
• Basic knowledge of DB2 (SQL, display commands, log analysis).
• Comfortable with Linux/Windows terminal commands and scripting.
• Exposure to ITSM tools (ServiceNow) and monitoring platforms (Dynatrace).
• Understanding of ITIL v4 and Agile methodologies.
• Experience with EGEN or similar automation tools.
• Rigor, team spirit, and strong communication skills.
• Proactive mindset and ability to upscale issues effectively.
• Strong reporting capabilities.
• Fluent in English; French is a strong plus.

Responsabilidades

• Provide Level 2 support for z/OS systems and batch applications.
• Define, schedule, and execute batch jobs using TWS and Control‑M.
• Monitor real‑time job execution and respond to incidents (abends, SLA breaches, dependency issues).
• Launch and control production jobs (z/OS and Control‑M).
• Perform incident recovery and job restarts.
• Manage system resources (disk space, JES queues, GDG, datasets).
• Oversee and troubleshoot file transfers.
• Provide technical support to application teams.
• Optimize batch chains and reduce processing times.
• Participate in production deployments and change management.
• Handle scheduled and ad‑hoc interventions outside business hours.

Descrição da oferta de emprego

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines

.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

At KLx, you will join our Infrastructure & IT Operations team, supporting part of the infrastructure perimeter for our partner Crédit Agricole Group. Working in a cluster model, the team collaborates closely with KLx’s software development squads to ensure smooth integration and full operational readiness.

We are looking for an Application Support Engineer to join our Mainframe team. In this role, you will ensure the operational stability, performance, and availability of our mainframe environments, working closely with internal teams and external partners across the Crédit Agricole Group.

Your Main Responsibilities:

Operational Support & Supervision

• Provide Level 2 support for z/OS systems and batch applications.
• Define, schedule, and execute batch jobs using TWS and Control‑M.
• Monitor real‑time job execution and respond to incidents (abends, SLA breaches, dependency issues).

Daily Operations

• Launch and control production jobs (z/OS and Control‑M).
• Perform incident recovery and job restarts.
• Manage system resources (disk space, JES queues, GDG, datasets).
• Oversee and troubleshoot file transfers.
• Provide technical support to application teams.
• Optimize batch chains and reduce processing times.
• Participate in production deployments and change management.
• Handle scheduled and ad‑hoc interventions outside business hours.

Documentation & Reporting

• Draft and maintain operational procedures and runbooks.
• Produce reports on job performance and system availability.
• Work closely with other Crédit Agricole entities.
• Coordinate with external partners and software vendors on data exchange flows.
• Act as a point of contact for the KLx team, ensuring smooth communication and proper issue escalation.

Who You Are

• Strong expertise in z/OS system monitoring and batch processing.
• Proficiency in JCL, ISPF, SDSF, TSO.
• Familiarity with CICS, DB2, IMS, VSAM.
• Experience with Control‑M, TWS, CFT/Connect Express.
• Basic knowledge of DB2 (SQL, display commands, log analysis).
• Comfortable with Linux/Windows terminal commands and scripting.
• Exposure to ITSM tools (ServiceNow) and monitoring platforms (Dynatrace).
• Understanding of ITIL v4 and Agile methodologies.
• Experience with E‑GEN or similar automation tools.
• Rigor, team spirit, and strong communication skills.
• Proactive mindset and ability to upscale issues effectively.
• Strong reporting capabilities.
• Fluent in English; French is a strong plus.

What We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance.
• Hybrid working model, combining onsite and offsite work.
• Modern open space next to the Tejo, 5 minutes from Metro & Train, 15 minutes from Humberto Delgado Airport.
• Parking upon request (including electric car charging).
• Free coffee, hot chocolate, and fruits.
• International environment with more than 15 nationalities.
• A people‑oriented, friendly, and collaborative workplace.