Technical Customer Service Representative – French Speaking - Remote

Hiring International; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Fully remote from Portugal

Paid training

Career growth opportunities

Supportive remote culture

Job summary

Hiring International is seeking a Technical Customer Service Representative for French-speaking customers. This fully remote role from Portugal lets you handle technical inquiries, perform basic SQL checks, and keep customers informed with clear solutions.

You will collaborate with cross-functional teams to improve service quality, document cases, and meet quality KPIs. A proactive problem-solver with strong communication will thrive in our people-first, international environment.

Qualifications

• Fluent or native French (C1–C2).
• English level B1–B2.
• Basic SQL knowledge (queries, data checks).
• Strong problem-solving and attention to detail.
• Comfortable working remotely with digital tools.
• Experience in customer service or technical support is a plus, not mandatory.

Responsibilities

• Support French-speaking customers via phone, email, and chat.
• Handle technical and data-related inquiries, including SQL checks.
• Investigate issues, provide explanations, and resolve quickly.
• Collaborate with technical and internal teams to improve service.
• Document cases accurately and meet KPIs.

Skills

French

English

SQL basics

Problem solving

Remote work

Customer service

Job description

Technical Customer Service Representative – French Speaking

Location: Fully Remote from Portugal

Office Presence: Porto office visit once every 3 months

Schedule: Monday to Friday

Start Date: Flexible

About The Role

Are you a French-speaking professional with technical curiosity and basic SQL knowledge? Join a global, people-first organization where you’ll provide technical customer support for a well-known international brand — all while working fully remotely from Portugal.

In this role, you’ll go beyond standard customer service by handling technical inquiries, analyzing data, and supporting customers with precision and confidence.

What You’ll Do

• Support French-speaking customers via phone, email, and chat
• Handle technical and data-related inquiries, including basic SQL checks
• Investigate issues, provide clear explanations, and ensure fast resolution
• Collaborate with technical and internal teams to improve service quality
• Document cases accurately and meet quality & performance KPIs

What Were Looking For

• French: Fluent / Native (C1–C2)
• English: B1–B2 level
• Basic SQL knowledge (queries, data checks, troubleshooting mindset)
• Strong problem-solving skills and attention to detail
• Comfortable working remotely with digital tools
• Previous experience in customer service or technical support is a plus, but not mandatory

If you are fluent in French and have basic SQL knowledge, apply now and take the next step in your career!

Whats in It for You

• Competitive salary package aligned with the market
• Private health insurance
• Meal allowance
• Fully remote role from Portugal (only 1 office visit in Porto every 3 months)
• Paid training & structured onboarding
• Career growth opportunities within an international environment
• Supportive, inclusive, and collaborative remote culture