Technical Account Manager - Payments Platform Onboarding

PGWay; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Snacks in the Office

24 days of vacation per year

Breakfasts and lunches in the office (partially paid by the Company)

Languages classes (partially paid by the Company)

Job summary

A dynamic payment solutions company in Lisbon is seeking a Technical Account Manager to foster relationships with clients using their payment platform. You will manage technical onboarding and optimize payment processes, serving as the main point of contact for clients. This role requires strong knowledge of payment processing, effective communication skills, and the ability to analyze transaction performance. The company offers benefits including medical insurance and office meals, ensuring a supportive work environment.

Qualifications

• Strong understanding of payment processing and PSP integrations.
• Experience with APIs, Postman, PSP dashboards, and reporting/analytics tools.
• Excellent communication skills for technical and non-technical stakeholders.

Responsibilities

• Act as the primary technical contact for assigned clients.
• Oversee onboarding of new brands and payment methods.
• Troubleshoot escalated issues and provide strategic technical guidance.
• Analyze transaction performance and recommend optimization strategies.
• Collaborate with Product, Engineering, and Support on systemic improvements.
• Deliver training and demonstrations to clients.

Skills

Payment processing knowledge

API experience

Communication skills

Project management

Tools

Postman

Reporting/analytics tools

Job description

A dynamic payment solutions company in Lisbon is seeking a Technical Account Manager to foster relationships with clients using their payment platform. You will manage technical onboarding and optimize payment processes, serving as the main point of contact for clients. This role requires strong knowledge of payment processing, effective communication skills, and the ability to analyze transaction performance. The company offers benefits including medical insurance and office meals, ensuring a supportive work environment.