Technical Account Manager – Payments Platform

PGWay; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Snacks in the Office

24 days of vacation per year

Breakfasts and lunches in the office (partially paid by the Company)

Languages classes (partially paid by the Company)

Job summary

A dynamic payment solutions company in Lisbon is seeking a Technical Account Manager to foster relationships with clients using their payment platform. You will manage technical onboarding and optimize payment processes, serving as the main point of contact for clients. This role requires strong knowledge of payment processing, effective communication skills, and the ability to analyze transaction performance. The company offers benefits including medical insurance and office meals, ensuring a supportive work environment.

Qualifications

• Strong understanding of payment processing and PSP integrations.
• Experience with APIs, Postman, PSP dashboards, and reporting/analytics tools.
• Excellent communication skills for technical and non-technical stakeholders.

Responsibilities

• Act as the primary technical contact for assigned clients.
• Oversee onboarding of new brands and payment methods.
• Troubleshoot escalated issues and provide strategic technical guidance.
• Analyze transaction performance and recommend optimization strategies.
• Collaborate with Product, Engineering, and Support on systemic improvements.
• Deliver training and demonstrations to clients.

Skills

Payment processing knowledge

API experience

Communication skills

Project management

Tools

Postman

Reporting/analytics tools

Job description

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

As a part of our continuous growth we are looking for Technical Account Managers (TAMs) to join the team. In this role you will act as trusted partners for clients using our payments platform. They own the technical relationship, ensuring smooth onboarding, configuration, and ongoing optimization of payment methods and processing channels. This role combines client-facing responsibilities with strong technical expertise.

Responsibilities

• Act as the primary technical contact for assigned clients
• Oversee onboarding of new brands and payment methods: configuration, routing setup, and testing
• Troubleshoot escalated issues and provide strategic technical guidance
• Analyze transaction performance and recommend optimization strategies
• Collaborate with Product, Engineering, and Support on systemic improvements
• Escalate complex bugs, systemic issues, or feature requests to Product/Engineering with impact analysis
• Deliver training and demonstrations to clients
• Maintain strong relationships with PSPs, acquiring banks, and technical partners
• Mentor junior staff and contribute to knowledge sharing

Requirements

• Strong understanding of payment processing and PSP integrations
• Experience with APIs, Postman, PSP dashboards, and reporting/analytics tools
• Excellent communication skills for technical and non-technical stakeholders
• Strategic mindset with project management ability

Would be a plus

• Experience with payment providers, acquiring banks, or gateways
• Familiarity with routing rules and advanced payment flows
• Background in FinTech, iGaming, or SaaS support
• Snacks in the Office
• 24 days of vacation per year
• Attractive office location and facilities
• Medical insurance
• Breakfasts and lunches in the office (partially paid by the Company)
• Languages classes (partially paid by the Company)