Tech Support Specialist – Lisbon Onsite, Relocation & Growth

Speakit; Lisboa; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Onsite in Lisbon

Relocation package

Private health insurance after 6 mos

Meal allowance

Training & development

Career progression

13+ salaries per year

Job summary

Speakit is hiring a Technical Support Specialist in Lisbon, Portugal. You will be the first point of contact for clients, resolving software, hardware, and system issues with a strong emphasis on German language proficiency and clear communication.

The role starts onsite in Lisbon and evolves into a hybrid work model, offering growth and training opportunities. You will respond via phone, email, or chat, document interactions, and collaborate with technical teams to improve support processes and

Qualifications

• Experience in technical support is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication in German (mandatory) and English.

Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements

Skills

German language

English language

Problem solving

Analytical skills

Communication skills

Job description

Speakit is hiring a Technical Support Specialist in Lisbon, Portugal. You will be the first point of contact for clients, resolving software, hardware, and system issues with a strong emphasis on German language proficiency and clear communication.

The role starts onsite in Lisbon and evolves into a hybrid work model, offering growth and training opportunities. You will respond via phone, email, or chat, document interactions, and collaborate with technical teams to improve support processes and