Tech Support Specialist Lisbon

Cbt; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Bônus de presença

Diária diária de 7,63€

Bônus de desempenho trimestral

Job summary

A equipa da Cbt em Lisboa procura um Tech Support Specialist para se tornar o ponto de apoio técnico de primeira linha, tratando de diagnosticar problemas, apoiar os clientes via telefone e email e manter uma experiência de apoio de alta qualidade.

O candidato ideal possui curiosidade técnica, boa comunicação, resiliência e capacidade de gerir três plataformas simultaneamente, com flexibilidade de horário de segunda a sábado, em Portugal.

Qualifications

• Habilidade de diagnosticar e resolver problemas técnicos.
• Suporte via telefone e e-mail (multicanal).
• Proatividade na pesquisa de soluções antes de escalonar.
• Identificar oportunidades de cross-selling durante o atendimento.
• Capacidade de manusear três plataformas de software simultaneamente.

Responsibilities

• Realizar diagnóstico inicial e solução de problemas.
• Fornecer suporte via telefone e e-mail (multicanal).
• Pesquisar, consultar tutoriais e resolver antes de escalonar.
• Identificar oportunidades de cross-selling para aumentar o valor de cada atendimento.
• Operar três plataformas de software para gerenciar pedidos, reparos e casos.

Skills

Diagnóstico técnico

Suporte multicanal

Resolução proativa

Capacidade de cross-selling

Comunicação clara

Tools

Três plataformas de software

Job description

Tech Support Specialist Lisbon

Empresa : Cbt Tipo de Emprego : Periodo Integral Lisbon Portugal

Descrição do Emprego - Tech Support Specialist Lisbon

Tech Support Specialist (International Team) – Lisbon

Are you a problem-solver by nature? Do you want to kickstart your career in an international environment?

We are seeking a Technical Customer Support Specialist to join our team. This isn't just a support role—it's a career accelerator where you gain experience in high-end diagnostics, client relations, and cross-channel communication.

The Mission:

You are the first line of defense for world-class domestic appliance brands. Your goal? Turning technical frustration into customer satisfaction.

• Become the Technical Expert: Perform initial diagnostics and troubleshooting using 60+ advanced, standardized processes.
• Omnichannel Support: Resolve inquiries with precision via phone and email.
• Proactive Problem Solving: Don't just follow scripts—research, utilize tutorials, and find the solution before escalating.
• Revenue Impact: Identify opportunities for cross-selling to add value to every customer interaction.
• Master the Tech: Navigate three specialized software platforms seamlessly to manage orders, repairs, and support cases.

The Compensation Package:

We value your time and talent. Your rewards include:

• Base Salary: €930,00/month
• Performance Bonuses:
• Attendance Bonus: €100.00
• Complexity Bonus: €400.00
• Quarterly Performance Bonus: Uncapped potential.
• Daily Allowance: €7.63 (Net) per working day.

The Essentials:

• Schedule: Monday – Saturday, 08:00 AM – 06:00 PM (Portuguese Time).
• Balance: Sundays off + 1 rotational day off.
• Location: Lisbon, Portugal

Who You Are:

• Communicator: You speak and write with clarity and empathy.
• Tech-Curious: You love figuring out how things work.
• Adaptive: You can juggle three software systems while managing a phone call.
• Resilient: You stay focused under pressure.
• Bonus: Prior retail or sales experience is a huge plus!