Tech Support Specialist – Digital Platform, Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Technical Customer Support Specialist for Digital Products. You will assist customers using a digital platform, handle accounts and payments questions, and troubleshoot common product issues. The role offers technical training and is well suited for candidates with strong digital skills who are eager to learn.

Based in Lisbon, this full-time position depends on project team schedules; initial training is in English.

Qualifications

• Good English communication skills.
• Strong software and computer literacy.
• Logical thinking and a structured approach to troubleshooting.
• Previous customer support, testing or technical experience is beneficial.
• Specific AI knowledge is not a prerequisite.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Responsibilities

• Provide customer support across chat, email and phone channels.
• Troubleshoot account access and basic platform issues.
• Help with billing, invoices and payment-related questions.
• Explain product functionality and record cases in the relevant systems.

Skills

English communication

Software literacy

Troubleshooting

Customer support

Portuguese work permit

Job description

Cross Border Talents in Lisbon is seeking a Technical Customer Support Specialist for Digital Products. You will assist customers using a digital platform, handle accounts and payments questions, and troubleshoot common product issues. The role offers technical training and is well suited for candidates with strong digital skills who are eager to learn.

Based in Lisbon, this full-time position depends on project team schedules; initial training is in English.