Tech Support Specialist

Lingonova; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid English training

Contract: 12 months, potential perman

Private health and dental insurance

22 days annual leave + public holidays

Monthly bonus up to €300

Job summary

Lingo-nova in Lisbon seeks an English-speaking customer support agent to help subscribers manage subscriptions, renewals and billing. You will handle account management tasks, troubleshoot issues, and promote premium features and AI capabilities.

The role involves outbound calls, daily shift coverage, and collaboration with a global team. A 12-month contract with training is offered, with potential permanent status after two years.

Qualifications

• English proficiency required for daily customer interactions.
• Strong customer service and problem-solving abilities.
• Knowledge of account management processes and tools.
• Familiarity with AI tools for support of social media products.

Responsibilities

• Assist subscribers with subscriptions, billing, plan options and account management.
• Make targeted outbound calls to resolve inquiries and improve satisfaction.
• Educate users on exclusive features and AI capabilities.
• Monitor feedback to identify trends and reduce disruptions.

Skills

English proficiency

Customer service

Problem-solving

Account management

Tools

AI tools familiarity

Job description

About the Role
Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays

Apply: Send your CV in English to [e-mail]