Tech Customer Support Specialist

Lingonova; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

10 working days of paid training

Private health and dental insurance

22 days annual holiday

Portuguese public holidays

Monthly productivity bonus up to €300

12 month contract, permanent after 2

Job summary

Lingo-nova in Lisbon is seeking an English-speaking customer support specialist to assist subscribers of a leading global tech company's paid service. You will help manage subscriptions, educate users on features, and resolve technical issues to ensure an excellent user experience.

The role involves outbound calls, account management, and monitoring feedback to reduce disruptions, with a day shift schedule on-site in Lisbon.

Qualifications

• English proficiency required.
• Strong customer service and problem-solving abilities.
• Account management knowledge beneficial.
• Familiarity with social media tech support and AI tools desirable.

Responsibilities

• Assist subscribers with subscription options, account management, billing and plan tiers.
• Perform targeted outbound calls to resolve inquiries and personalize support.
• Educate subscribers on exclusive product features and AI capabilities.
• Monitor user feedback to spot trends and troubleshoot recurring issues.

Skills

English proficiency

Customer service

Problem solving

Account management

AI tools familiarity

Job description

About the Role
Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays

Apply: Send your CV in English to [e-mail]