English Support Specialist

Lingonova; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Training (English)

12-month contract

Health and dental insurance after sign

22 days annual leave

Job summary

Lingo-nova is seeking an on-site English-speaking customer support agent in Lisbon, Portugal, to assist subscribers of a leading global technology company's paid service. You will help users manage subscriptions, access premium features, and resolve technical issues to ensure a top-tier user experience.

The role includes outbound calls, education on AI features, and monitoring feedback to minimize interruptions.

Qualifications

• English proficiency required.
• Customer service and problem-solving skills.
• Account management knowledge required.
• Familiarity with technical support for social media products and AI tools.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers).
• Perform targeted outbound calls to resolve inquiries and deliver a personalized support experience.
• Educate subscribers on exclusive product features and AI capabilities.
• Monitor user feedback to spot trends and minimize service disruptions.

Skills

Customer service

Problem solving

Account management

Tech support

AI tools familiarity

English proficiency

Job description

About the Role
Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays

Apply: Send your CV in English to [e-mail]