Tech Product Specialist (Spanish-Speaking) - Digital Ads

Concentrix Portugal; Lisboa; Sur place; EUR 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Résumé du poste

Concentrix Portugal is seeking a Technical Support Digital Ads specialist in Lisbon (On-Site). You will support our client’s social media products, ensuring user satisfaction and adherence to guidelines while contributing to service improvements.

We provide training and development programs, with clear career growth opportunities and internal promotions. A central Lisbon location and ongoing learning opportunities are offered as part of the role.

Qualifications

• Fluent in Spanish and English (verbal and written).
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience with paid campaign management (mandatory).
• Experience in a Contact Centre or Advertising Tech support is preferred.

Responsabilités

• Proactively seek initiatives to enhance service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products.
• Collaborate with Product Operations & Eng to resolve queries.
• Maintain high Customer Satisfaction through timely updates and case progress.
• Ensure adherence to service levels and productive case resolution times.

Connaissances

Spanish (C1)

English (B2)

Social media familiarity

Digital marketing experience

Paid campaign management

Teamwork

Independent work

Formation

Marketing degree

Description du poste

If you’re looking to grow and be inspired, as aTechnical Support Digital Ads in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customersupportfor our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in Spanish (C1)
• Are fluent, verbal and written in English (B2)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience onpaid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.