English Support Specialist | AI & Premium Subscriptions | Lisbon On-site

Lingo-nova; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Training days

Contract term 12 months, permanent t2

Salary package €1,238/mo

Bonus up to €300/mo

Health and dental insurance

22 days + public holidays

Job summary

Lingo-nova in Lisbon is seeking an English-speaking customer support specialist for an international team. You will assist subscribers with subscriptions, manage accounts, and resolve technical issues across a paid subscription service, while educating users on AI features.

The role includes rotating day shifts, on-site work in Lisbon, a 12-month contract with potential permanent employment after two years, and a total monthly package of about €1,238 plus a variable bonus up to €300.

Qualifications

• Fluent English communication.
• Strong customer service and problem-solving abilities.
• Knowledge of account management practices.
• Familiarity with social media products and AI tools used in tech support.

Responsibilities

• Assist subscribers with subscription options, account management, billing and plan tiers; resolve technical issues.
• Perform targeted outbound calls to resolve inquiries and provide a personalized experience.
• Educate subscribers on exclusive product features and AI capabilities.
• Monitor feedback to spot trends and troubleshoot recurring issues.

Skills

English proficiency

Customer service

Account management

Tech support for AI tools

On-site Lisbon

Job description

About The Role

Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays