Team Leader - Flemish and English

Savior Artigos Texteis Lda; Lisboa; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Onboarding

Career development

Multicultural environment

Descrizione del lavoro

Savior Artigos Texteis Lda in Lisbon, Portugal, is seeking a multilingual Team Leader to coach a customer service team and ensure smooth daily operations. The role requires fluency in Flemish and English and a customer-focused mindset.

You will lead coaching sessions, monitor performance, and handle escalations while maintaining quality standards. This on-site position offers training, a supportive environment, and clear progression paths within a multicultural team.

Competenze

• -Fluent level in Flemish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Mansioni

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Conoscenze

Flemish

English

Descrizione del lavoro

Looking for Flemish and English speaking jobs in Lisbon, Portugal? We are hiring team leaders to join a multilingual team supporting an international client. In this role you will coach a team of agents, monitor quality and keep daily operations on track. Fluency in Flemish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Requirements:

• Fluent level in Flemish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: Rotation shifts from Monday to Saturday - 9am until 10pm.