Team Leader - Flemish and English

Cross Border Talents; Lisboa; Vor Ort; EUR 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Paid training

Onboarding before first contacts

Supportive team leader and guidance

Career development paths

Zusammenfassung

Cross Border Talents is recruiting a Team Leader in Lisbon to coach a multilingual customer service team supporting an international client. The role requires fluency in Flemish and English and a proactive, customer-focused communication style.

You will lead daily operations on-site in Lisbon, monitor performance, provide feedback, and drive improvements. Training starts prior to contact handling, with clear pathways for career development within the organization.

Qualifikationen

• Fluent in Flemish and English.
• Excellent written and spoken command of the languages listed.
• Professional, friendly communication style.
• Comfortable with computers and several systems.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Aufgaben

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Kenntnisse

Fluent Flemish

Fluent English

Communication skills

Computer literacy

Attention to detail

Calm under pressure

Jobbeschreibung

Looking for Flemish and English speaking jobs in Lisbon, Portugal? We are hiring team leaders to join a multilingual team supporting an international client. In this role you will coach a team of agents, monitor quality and keep daily operations on track. Fluency in Flemish and English is essential, and your language skills will be used every day.

Key responsibilities:

• Lead, coach and motivate a team of customer service agents.
• Monitor daily performance, quality and productivity targets.
• Run one-to-one feedback sessions and development plans.
• Handle escalations and support the team during peak periods.
• Report on team results and suggest process improvements.

Requirements:

• Fluent level in Flemish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: Rotation shifts from Monday to Saturday - 9am until 10pm.