Dutch-Speaking Customer Support - Team Leader | Lisbon

FH Collective - Academy; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Job summary

FH Collective - Academy in Lisbon is seeking a Dutch-speaking Team Leader to manage a customer service team on-site. You will guide daily operations, coach staff, and ensure service levels meet targets.

Fluency in Dutch and English is required, and you must be locally based in Lisbon. The role features rotational shifts between 09:00 and 22:00, Monday through Saturday.

Qualifications

• Fluent Dutch and English required.
• Previous Team Leader or leadership experience beneficial.
• Must be located in Lisbon, Portugal and be able to work on-site.

Responsibilities

• Lead and support a customer service team
• Provide guidance and support to team members
• Help maintain an efficient and positive team environment
• Support the team in achieving service and operational objectives
• Ensure clear and effective communication within the team
• Assist with resolving team-related issues when required
• Contribute to maintaining high customer service standards

Skills

Dutch fluency

English fluency

Job description

Dutch-Speaking Team Leader | LisbonWe are looking for a

Dutch-Speaking Team Leader | LisbonWe are looking for a Dutch-speaking Team Leader to join a dynamic customer service environment in Lisbon, Portugal. This is an on‑site leadership opportunity for an experienced professional who is confident in managing and supporting a team and communicating fluently in both Dutch and English. Job Details

• Location: Lisbon, Portugal
• Work Model: On‑site
• Position: Team Leader
• Languages: Dutch + English
• Dutch: Fluent
• English: Fluent
• Schedule: Rotational shifts
• Working Days: Monday–Saturday
• Working Hours: Between 09:00–22:00
• Relocation: No relocation support provided

About The Role As a Team Leader, you will be responsible for leading a team within a customer service environment. You will play an important role in supporting team performance and maintaining an effective and collaborative working environment. The position requires strong proficiency in Dutch and English and is based fully on‑site in Lisbon. Key Responsibilities

• Lead and support a customer service team
• Provide guidance and support to team members
• Help maintain an efficient and positive team environment
• Support the team in achieving service and operational objectives
• Ensure clear and effective communication within the team
• Assist with resolving team-related issues when required
• Contribute to maintaining high customer service standards

Note: The source document does not provide a detailed list of specific Team Leader responsibilities, so the responsibilities above are kept general and aligned with the role description rather than adding unsupported project‑specific duties. Requirements

• Fluent Dutch
• Fluent English
• Previous experience in a Team Leader / leadership position is highly relevant
• Strong communication and interpersonal skills
• Ability to lead, support and motivate a team
• Customer‑focused mindset
• Ability to work effectively in a dynamic environment
• Must be currently located in Lisbon, Portugal
• Availability to work on‑site
• Flexibility to work rotational shifts

The document specifically requires fluent Dutch, fluent English and that candidates are already local to Lisbon. Working Schedule The role operates on rotational shifts from Monday to Saturday, with working hours scheduled between 09:00 and 22:00. Candidates should therefore be flexible regarding their working schedule and available across the specified operating hours. Relocation Relocation support is not provided. Candidates must already be located in Lisbon, Portugal to be considered for the position.