Systems Analyst - BPMN/UML, CRM & Power Platform

FOX IT

Lisboa

On-site

EUR 32,000 - 52,000

Full time

27 hours ago

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Benefits offered by this job

26 days vacation

Health insurance

Training

Job summary

FOX IT in Lisbon, Portugal, seeks an Information Systems Analyst to perform functional and technical analysis for client information systems, promoting process improvement and defining requirements for new projects. The role emphasizes BPMN/UML modeling, CRM/ERP familiarity, and GDPR compliance in a public service context.

You will translate requirements into precise technical specs and functional documentation, monitor tests, and prepare decision-support documentation.

Qualifications

Bachelor’s degree or 5+ years of experience in functional and systems analysis.
Certifications (ITIL Foundation or CBAP or equivalent) are required.
Experience with CRM/ERP platforms and ERP integrations is expected.

Responsibilities

Gathering and analyzing functional and non-functional requirements.
Process modeling: BPMN and UML.
Mapping and optimizing business processes (BPM / Lean).
Integration of systems and REST/SOAP APIs.
Knowledge of CRM/ERP platforms; familiarity with Salesforce.
Experience with the Microsoft 365 ecosystem / Power Platform.
Translation of requirements into clear technical specifications and functional documentation.
Compliance with GDPR and Open Data regulations in a public service context.
Develop functional specifications.
Prepare documentation to support decision-making.
Monitor tests and validations.
Creating BPMN and UML diagrams.