Systems Analyst

FOX IT; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

26 days vacation

Health insurance

Training

Job summary

FOX IT in Lisbon, Portugal, seeks an Information Systems Analyst to perform functional and technical analysis for client information systems, promoting process improvement and defining requirements for new projects. The role emphasizes BPMN/UML modeling, CRM/ERP familiarity, and GDPR compliance in a public service context.

You will translate requirements into precise technical specs and functional documentation, monitor tests, and prepare decision-support documentation.

Qualifications

• Bachelor’s degree or 5+ years of experience in functional and systems analysis.
• Certifications (ITIL Foundation or CBAP or equivalent) are required.
• Experience with CRM/ERP platforms and ERP integrations is expected.

Responsibilities

• Gathering and analyzing functional and non-functional requirements.
• Process modeling: BPMN and UML.
• Mapping and optimizing business processes (BPM / Lean).
• Integration of systems and REST/SOAP APIs.
• Knowledge of CRM/ERP platforms; familiarity with Salesforce.
• Experience with the Microsoft 365 ecosystem / Power Platform.
• Translation of requirements into clear technical specifications and functional documentation.
• Compliance with GDPR and Open Data regulations in a public service context.
• Develop functional specifications.
• Prepare documentation to support decision-making.
• Monitor tests and validations.
• Creating BPMN and UML diagrams.

Skills

Requirements analysis

BPMN

UML

BPM / Lean

REST APIs

SOAP APIs

CRM/ERP familiarity

Salesforce

Power Platform

GDPR compliance

Education

Bachelor's degree in Information Systems, Computer Engineering, or Information Systems Management

ITIL Foundation

CBAP or equivalent certification

5 years of professional experience in functional and systems analysis

Tools

Salesforce

Power Platform

Job description

Fox IT is a Portuguese consulting company that has been in the top 5% of SMEs in Portugal for the 5th consecutive year. Our mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants, and our clients. More recently, we received the Happy at Work certification, recognizing that we value our people.

The services to be provided related to the Information Systems Analyst Profile aim to perform functional and technical analysis of the client's information systems, promoting process improvement and defining requirements for new projects, in accordance with previously established rules.

Responsibilities

• Gathering and analyzing functional and non-functional requirements;
• Process modeling: BPMN and UML;
• Mapping and optimizing business processes (BPM / Lean);
• Integration of systems and REST/SOAP APIs;
• Knowledge of CRM/ERP platforms; familiarity with Salesforce;
• Experience with the Microsoft 365 ecosystem / Power Platform;
• Translation of requirements into clear technical specifications and functional documentation;
• Compliance with GDPR and Open Data regulations in a public service context;
• Develop functional specifications;
• Prepare documentation to support decision-making;
• Monitor tests and validations;
• Creating BPMN and UML diagrams.

Mandatory requirements

• Bachelor's degree in Information Systems, Computer Engineering, or Information Systems Management, or a minimum of 5 (five) years of professional experience in functional and systems analysis.
• 5 (five) years of professional experience in functional and systems analysis.
• Certifications (required - one of the following): ITIL Foundation; CBAP or equivalent certification.
• Format: In-person, Lisbon

What we offer:

• Participation in projects with significant social impact.
• A solid technical environment, focused on quality and best practices.
• Opportunity for growth and exposure to modern technologies.
• Integration into a multidisciplinary and collaborative team
• 26 days of vacation;
• Health insurance;
• Training;

Take the leap, join us!